Director, Receivables, Collections & Recovery

LocationCharleston - 997 Morrison Drive, Suite 402BusinessOur Growth, Your OpportunityAt Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.Job DescriptionPosition SummaryThe Director, Receivables, Collections, & Recovery is responsible for overseeing the company’s accounts receivables, collections, evictions, resident ledger management, and ledger closeout functions across the organization’s portfolio. This position provides strategic leadership, operational oversight, and process standardization for resident receivables and recovery operations while ensuring compliance with company policies, legal requirements, and financial controls.The role is responsible for driving operational efficiency, improving delinquency and recovery performance, enhancing resident account accuracy, and developing scalable processes and reporting frameworks across all resident receivable and recovery functions.The role requires strong leadership, analytical capability, process improvement experience, and the ability to manage multiple high-volume operational functions in a fast-paced, deadline-driven environment. Essential Job FunctionsFunctional ResponsibilitiesProvide leadership and oversight for Accounts Receivable, Collections, Evictions, and Ledger Closeout teamsEstablish scalable operational processes and reporting structures to support organizational growth and portfolio expansionOversee vendor relationships related to collections agencies, rent guaranty providers, payment processors, and legal partnersSupport implementation and optimization of systems, reporting tools, and workflow automation initiativesEnsure operational consistency and service-level expectations are maintained across all resident receivable and recovery operationsPartner with Legal, Compliance, Operations, and Accounting teams to ensure resident financial processes align with company policies, regulatory requirements, and business objectives2. Operational / Departmental SupportOversee the daily functions of the Collections Department, including account review, billing issue resolution, delinquency management, and resident communicationManage overall process of operations, including notice posting, attorney coordination, resident ledger review, and market guidance prior to court proceedingsDevelop and implement follow-up systems to minimize rollover between delinquency aging bucketsPartner with third-party collection agencies, rent guaranty providers, and technology vendors to maximize recovery efforts and operational efficiency3. Compliance & Risk Management Ensure compliance with applicable federal, state, and local laws, including Fair Housing requirements and resident financial handling standardsMaintain strong internal controls, audit readiness, and accurate documentation across all functional areasIdentify, escalate, and mitigate operational, financial, and compliance risks impacting resident receivable and recovery operationsOversee legal account handling processes, attorney coordination, claims administration, and dispute resolution activitiesEnsure resident receivable and recovery activities are handled professionally, consistently, and in alignment with company policies and regulatory requirements4. Financial / Performance Accountability Monitor and manage aged receivables, delinquency trends, credit loss metrics, recovery performance, and resident refund activity across the portfolioDrive operational improvements that enhance cash collections, reduce aged balances, and improve financial accuracyEstablish and monitor KPIs related to resident account processing, payment posting, ledger closeouts, collections, and eviction timelinesSupport accurate financial reporting through effective oversight of resident receivables and recovery transactionsEvaluate operational performance metrics and reporting trends to improve efficiency, scalability, and financial outcomes5. Leadership / Collaboration Build, lead, develop, and mentor high-performing resident receivable and recovery teamsEstablish performance expectations, accountability standards, and development plans across all direct and indirect reportsFoster a collaborative, service-oriented culture focused on operational excellence, accountability, and continuous improvementPartner cross-functionally with Accounting, Operations, Legal, Field Operations, Customer Service and Construction teamsLead change management, process improvement, and operational transformation initiatives6. Additional ResponsibilitiesPrepare operational analyses, KPI reporting, presentations, and recommendations for executive leadership reviewSupport strategic initiatives related to resident receivable and recovery operations, process optimization, and portfolio growthMaintain professional interactions with residents, attorneys, vendors, and internal stakeholdersPerform other duties as assigned to support business objectivesPerformance Expectations & Key Metrics:Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:Maintain a 90+ day collection rate of 98% or greater across all fundsAchieve a 50% month-end eviction cure rateMaintain an average eviction cure timeline of less than 55 daysEnsure 95% of resident refunds, claims, and ledger closeouts are completed within 30 daysExecute collection outreach campaigns to 100% of delinquent residents each monthEnsure 100% of manual payment checks and ACH transactions are applied within 2 business days of receiptComplete 3PPM fund ledger reconciliations within 30 days of month-end closeCompliance adherence and audit readinessOperational efficiency improvements and workflow standardizationTeam productivity, KPI achievement, and employee development outcomesRequired QualificationsEducationBachelor’s degree in Accounting, Finance, Business Administration, Property Management, or related field requiredExperience8+ years of progressive experience in accounts receivable, collections, resident accounting, financial operations, or property management environments5+ years of leadership experience managing multiple operational or accounting functionsExperience leading high-volume, deadline-driven operational teamsSkills & CompetenciesStrong leadership, coaching, and team development skillsExcellent written and verbal communication skillsStrong analytical thinking, problem-solving, and operational management capabilitiesStrong understanding of accounts receivable, collections, resident accounting, and financial operations processesAbility to develop scalable operational processes, reporting frameworks, and internal controlsAbility to influence outcomes through collaboration and cross-functional partnershipIntermediate proficiency in Microsoft Excel and Microsoft Office SuiteWorking knowledge of telephony systems, preferably Five9Ability to manage multiple priorities in a fast-paced, high-volume environmentWhy work for Maymont Homes?Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.Certified Great Place to Work - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMTSummaryLocation: Charleston, South CarolinaType: Full time