Surgical Counselor- Ophthalmology

Job Description

Job Description

Be part of the change. Join SharpeVision and work with a national leader in refractive surgery and eyecare bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Bellevue & Renton, WA, Chicago, IL, and Austin & Lakeway, TX. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal. We believe in the power of technology to transform lives, and we believe we are here to be part of it. At SharpeVision, we are bringing that day closer, one patient at a time.

Position: Surgical Counselor

FLSA: Non-exempt

Reports To: Billing Director

Location: Bellevue, WA

Schedule: Full-Time, M-F (Hours may vary based on clinic needs)

Travel: Travel required to assist with coverage in other locations, including Renton & Evergreen locations. 

About the Company: Be part of the change. Join SharpeVision and work with a national leader in refractive surgery bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Bellevue/Renton, WA, Chicago, and Austin/Lakeway, Texas. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal. We believe in the power of technology to transform lives, and we believe we are here to be part of it. The day is coming when no adult will need to put plastic in their eyes or on their face to see clearly. At SharpeVision, we are bringing that day closer, one patient at a time.

Summary: The SVML Surgical Counselor combines exceptional work ethic, high energy and an outstanding personality, with a strong dedication to patient satisfaction. Our surgical counselor is highly organized with the ability to plan and prioritize work for optimal efficiency. They demonstrate sales and clerical knowledge and have the ability to effectively adapt to a fast-paced team environment. They are reliable, responsible, dependable, honest and ethical. They are socially perceptive to patients’ needs and feelings. They have an understanding of their impact on Company outcomes and results and are dedicated to producing superior work.

All SharpeVision employees must continuously demonstrate our 5 Core Values:

• Committed to Growth (Personal & Professional)
• Be an Excellent Communicator
• Have Fanatical Attention to Detail
• Be Genuine and Authentic
• Be Patient-Focused

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Counsel patients on treatment options based on provider recommendations and provide the ongoing support patients need during the entire process.
• Discuss advanced technology options such as premium IOL offerings clearly and concisely. 
• Present insurance information to patients for an understanding of what is covered and not covered for surgery. Explain the out of pocket collections due prior to surgery for patients to be informed and prepared. 
• Act as a liaison between patients and providers pre and post-operatively.
• Navigate the surgical process and collect the necessary exam records, consent forms, medical documentation, and ASC mandated forms. 
• Collect and coordinate all payments with surgical patients prior to a procedure. 
• Track and follow up with patients who have not scheduled in coordination with the referral coordinator. 
• Track all future candidates and follow up accordingly. 
• Communicate telephonically with patients regarding scheduling. 
• Coordinate lens selection and ordering. 
• Distribute review texts to patients. 
• Assist with front office overflow.
• Execute core processes.

In addition to a modern, progressive and friendly team culture, we offer:

• Competitive Pay
• Free LASIK
• Medical/Dental/Vision Insurance- Employer covers 80% of employee premium.
• Options for critical illness, accidental, and hospitalization coverage. 
• 14 Days Accrued Paid Time Off (Accrual Increases after 1 Year)
• 9 Paid Holidays including a Birthday Holiday
• 401(k) Plan with 6% Match
• Group Life Insurance
• Long & Short Term Disability Insurance
• Employer Paid Figs Scrubs
• Continuing Education Allowance Benefits
• Employee Recognition Program- Earn vision points to apply towards Amazon purchases and gift cards.
• A Beautiful Work Environment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or GED required. Associate’s or Bachelor’s Degree preferred. At least one year of experience as an ophthalmic, optometric, or medical technician preferred. Prior experience counseling and educating on premium lens offerings is highly desirable. Pay rate is determined based on experience.

Language Ability:

Fluency of the English language. Excellent oral and written comprehension and expression. Speech clarity and recognition. Active learning and listening. Ability to respond to common inquiries and provide information to patients and colleagues. Good interpersonal skills.

Math Ability:

Ability to use mathematical methods or formulas for related medical and scientific measurements and calculations. Ability to calculate percentages. Ability to compile, tabulate, or verify information or data.

Reasoning Ability:

Ability to collect data and establish facts. Ability to interpret technical instructions in mathematical or diagram form. Ability to use logic. Ability to identify information by categorizing and recognizing differences or similarities.

Computer Skills:

Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This position may supervise and/or assist employees relative to specific tasks or projects, but has no direct reports.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. The work environment is indoors and environmentally controlled. The work environment is structured. May have exposure to disease or infections.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects and tools; reach with hands and arms; talk and hear; and maintain a stationary position. Specific vision abilities required by this job include near vision, distance vision, depth perception and ability to adjust focus. The employee is required to make repetitive motion and demonstrate steadiness and control precision. The employee is required to operate in close quarters and have contact with patients.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

SVML is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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