Office Manager - Hospice

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Company: Redcrest Hospice Schedule: Monday - Friday | Monday - Friday 8a-430p | Weekly administrator on-call rotation every 6 weeks Location: Hospice House-Bloomington SUMMARY The Office Manager is responsible for the day-to-day operation and management of the hospice office. They maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately. KEY RESPONSIBILITIES Oversee and drive operations/processes of office Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement Analyze key financial performance indicators, analyze QAPI and PI, and recommend modifications based on operational effectiveness to meet and exceed department objectives Monitor and manage invoicing in collaboration with the executive director Prioritize and plan work duties Provides training and development to office staff, as appropriate Handling escalated calls, complaints, questions and queries as necessary in collaboration with the Executive Director Manage employee performance for direct reports Monitor and maintain work volume statistics/metrics Monitor calls to ensure level of expected quality Track and report daily performance/results Complete and present employee performance appraisals for direct reports Prepare program for emergency preparedness plans Perform Program Assistant and other duties as needed MANAGEMENT RESPONSIBILITIES Responsible for managing the daily duties and performance of Program Assistants Interviewing, hiring, training, evaluation and termination of department personnel Provides consistent and clear coaching and provides challenge and opportunity to direct reports Works with direct reports to ensure employee satisfaction and resolution of issues and concerns Timecard management QUALIFICATIONS Minimum of 1-year supervisory experience 3 + years’ experience with inbound and outbound customer service call center 1-year training experience of customer service and handling calls Ability to effectively present information to employees, customers and top management Strong leadership and motivational skills Experience with developing and managing to metrics Computer skills: Word, PowerPoint, Excel, Access, Outlook Proven ability to prioritize, multi-task and adapt to a fast-paced team environment Excellent listening and communication skills Adaptable to changing business environment with high growth Excellent verbal, written and presentation skills EDUCATION AND CREDENTIALS Bachelor’s degree in business management, Public Health or equivalent experience #INDREDHOS2 We’ll help you put your passion for patient care to work. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer. ASHN will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact View email address on click.appcast.io to validate the request Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients. #J-18808-Ljbffr Ashealthnet