Service Coordinator

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Houston, TX area to support our fast-growing Security division. WHAT YOU WILL BE DOING Scheduling daily work with little downtime and updating WIP. Assessing service needs of customers and connecting them with resources. Ensuring each customer is given the necessary services and follow-up to fill ongoing service needs. Maintaining good relationships with customers to keep customer base. Completing tickets properly and on time. Answering telephones and responding to email inquiries. Fostering a safe work environment. WHAT YOU WILL BRING TO THE TEAM 1-3 years of industry experience or a related customer service experience. Previous administrative experience preferred. Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel. Excellent customer service and problem‑solving skills. High‑quality organizational skills. The ability to work well under deadlines and to multitask. Excellent verbal and written communication skills. Excellent critical thinking and problem‑solving skills. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS Travel as necessary to support company and customer needs. DIRECT REPORTS No Direct Reports NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #J-18808-Ljbffr