Director, Enterprise Change Delivery

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, Enterprise Change Delivery is responsible for ensuring that change management is successfully designed, executed, and sustained across Equinix’s most critical enterprise priorities and programs. This role is embedded in the company’s highest-impact initiatives—such as Lead-to-Cash (LTC)—to ensure that delivered solutions are adopted, utilized, and sustained in day-to-day operations. Rather than operating as a general change advisory function, this role applies disciplined change leadership directly to enterprise programs, working alongside program, business, and technology leaders to ensure that the most important work in the company achieves lasting results.

Responsibilities

• Ensure new processes, systems, and ways of working are adopted and utilized as intended

• Embed change considerations into operating rhythms, roles, and performance expectation

• Own adoption and utilization outcomes for enterprise programs

• Identify and address behavioral, organizational, and operational barriers to adoption

• Partner with leaders to reinforce accountability for sustained change

• Define and track change, adoption, and utilization metrics for enterprise programs

• Partner with Value Management to validate that adoption is driving expected outcomes

• Provide transparent reporting on change effectiveness for enterprise initiatives

• Partner with executive sponsors and program leaders on the company’s most critical enterprise priorities and programs

• Ensure change management is integrated into the planning, execution, and sustainment of enterprise programs

• Focus change efforts on initiatives that materially impact enterprise outcomes, speed, and customer experience

• Align change strategy with the intent and objectives of enterprise programs such as Lead to-Cash

• Serve as the change lead for priority enterprise programs, working directly with program, business, and delivery leaders

• Design and execute practical, outcome-oriented change approaches tailored to each program

• Ensure changes are embedded into day-to-day operations and sustained beyond program completion

• Partner with executive sponsors and senior leaders to build alignment and visible sponsorship

• Identify gaps between program delivery and realized value and recommend corrective actions

• Provide transparent reporting on change effectiveness for enterprise initiatives

Qualifications

• Proven experience working on complex, cross-functional initiatives with executive visibility

• Experience partnering closely with program, business, and technology leaders

• 10–12+ years of experience leading change and adoption for large-scale enterprise programs

• Bachelor’s degree in Business, Organizational Development, or equivalent experience

Skills & Attributes

• Strong program-level execution mindset

• Executive-level communication and influencing skills

• High emotional intelligence and situational awareness

• Ability to balance structure with pragmatism

• Comfortable operating in complex, fast-moving environments

• Outcome-driven and business-focused

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual

United States - Dallas Infomart Office DAI : 155,000 - 233,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.