IT Service Desk Technician

About Forterra

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You'll serve as a go-to technical resource for issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups.


As our IT Support Technician, you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.


What you'll do

• Provide Tier 1 support across Linux, Windows, and macOS environments
• Own support issues and drive them to efficient resolution with strong root-cause analysis
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding, access control, and user lifecycle management
• Assist with AV setup, endpoint deployment, and hardware troubleshooting
• Maintain asset management and operational documentation
• Collaborate closely with IT leadership to enhance processes, reliability, and user experience

What We're Looking For:

• 3+ years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
• Experience with one or more service management platforms (Jira, ServiceNow, etc.)
• Strong scripting or automation experience (PowerShell, Bash, etc.)
• Excellent customer service skills and a positive, solutions-driven attitude
• Ability to thrive in fast-moving or high-growth environments

What We Love to See:

• Networking experience (Cisco, Juniper, Palo Alto)
• Experience in a start-up or rapid-scale environment
• Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture

US Salary Range
$75,000-85,000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra's overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.


CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.


Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in all personnel practices. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.


All qualified applicants will receive consideration for employment without regard to any factor, including veteran and disability status, and criminal history, in accordance with applicable local, state, and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

To see Forterra's candidate data privacy policy, please visit Forterra Legal | Job Applicant Privacy Notice.