Workplace Experience Coordinator

Workplace Experience Coordinator – JLL The Workplace Experience Coordinator is responsible for delivering an exceptional onsite workplace experience for all personnel, guests and partners. The role supports day‑to‑day customer service operations, event coordination, space readiness, communications, hospitality activities, and alignment with professional service standards. Responsibilities Workplace Experience & Customer Engagement Serve as the primary point of contact for occupant questions, requests, service needs, and general workplace support. Maintain a welcoming, professional, and customer‑focused environment in lobbies, office areas, collaboration spaces and common areas. Assist with daily site experience walk‑throughs to ensure cleanliness, safety, wayfinding, supplies and overall readiness. Maintain communication boards, visitor information and messaging updates across key areas. Support employee onboarding, workspace orientation and facility familiarisation. Event & Space Coordination Coordinate small‑to‑mid size onsite events including room set‑up, logistics, meeting support and vendor coordination. Assist with seating plans, space readiness, signage, conference room functionality and occupancy‑related tasks. Partner with Facilities, IT, Security and departmental representatives for event and meeting requirements. Support workplace programs such as awareness days, engagement activities and wellness touchpoints. Vendor & Service Partner Support Collaborate with the Vendor Service Manager to ensure vendor teams deliver consistent service standards. Confirm execution of daily service routes, spot checks and readiness activities. Communicate service gaps or issues, escalating when necessary. Coordinate and verify completion of workplace experience tasks executed by vendors. Communication & Stakeholder Support Assist with internal communications, announcements, updates and digital postings related to workplace experience. Capture and relay occupant feedback to support continuous improvement efforts. Maintain updated workplace guides, SOPs, playbooks and service documentation. Operations Support Submit, track and update work orders in Maximo or other systems as needed. Support facility readiness for internal audits, inspections and walk‑throughs. Assist in emergency response messaging, coordination and safety protocol adherence during events. Help maintain documentation related to space use, events, visitor activities and operations. Required Qualifications Strong customer service experience in hospitality, workplace experience, facilities coordination or administrative support roles. Excellent verbal and written communication skills. Proficiency with MS Outlook, Excel and basic office applications. Strong interpersonal skills and the ability to work across multiple teams. Ability to manage multiple tasks in a high‑paced environment. Safety‑compliant movement throughout labs, offices and manufacturing areas; occasional lifting up to 50 lbs. High attention to detail and reliability in daily execution. Preferred Qualifications Experience in a GMP, biotech, or highly regulated facility. Experience with CMMS systems such as Maximo. Exposure to event planning, hospitality services or customer‑facing service roles. Experience working with vendor teams or service providers. Location On‑site – New Albany, Ohio Schedule / Shift Monday to Friday 7:00 am to 3:30 pm; may need to flex hours to support on‑campus events. Salary / Compensation $55,300.00 – $80,200.00 Work Environment GMP‑regulated pharmaceutical campus. May require limited support during special events, early morning activities or occasional after‑hours needs. Benefits 401(k) plan with matching company contributions. Comprehensive medical, dental and vision care. Paid parental leave at 100% of salary. Paid time off and company holidays. Early access to earned wages through Daily Pay. Legal Statements JLL is an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. #J-18808-Ljbffr JLL