Operations Fulfillment Coordinator

Job Description

Job Description

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

Local or 100% Remote

About the role

Join our growing Customer Operations team, where you will play a pivotal role in managing high-volume pipelines and ensuring seamless document processing. You will act as the bridge between all of our operations teams, vendors, and homeowners, while maintaining strict compliance standards while delivering exceptional service. We are looking for a detail-oriented problem solver who thrives in a fast-paced environment and is eager to develop their skills in real estate and insurance processing.

Your responsibilities

• Place orders for diverse documentation, including title, appraisal, and insurance.
• Pre-screen and upload incoming documents to maintain pipeline accuracy.
• Manage professional communication with vendors and customers to facilitate timely processing.
• Analyze pending reports to forecast volume and manage workflow capacity.
• Escalate workflow bottlenecks and processing delays to senior leadership.
• Engage with clients proactively to resolve document delays and retrieve outstanding items.
• Collaborate cross-functionally to ensure adherence to departmental SLAs.
• Execute any additional administrative tasks as needed.

About you

• Empathetic: You prioritize the homeowner experience and take pride in helping them achieve their goals.
• Proactive: You take initiative and ownership of your workflow.
• Clear Communicator: You demonstrate strong verbal and written clarity.
• Adaptable: You thrive in fast-paced, evolving environments and grasp new processes quickly.
• Resilient: You remain focused and composed when navigating challenges.
• Collaborative: You enjoy working with peers to refine processes and enhance the customer experience.
• Results-driven: You set high standards for yourself and strive to exceed your performance targets.

Nice to have

• Extensive experience with Google Suite
• Previous experience with title, appraisal, or insurance documentation

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $66,500 - $73,500
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $56,050 - $61,950
• Tier 3 | All other US metro areas | $53,200 - $58,800

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Our benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.

• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.

• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.

• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.

• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.

• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

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