Manager, Strategic Provider Operations

About Gap Inc.At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.About the roleGap Global Technology Solutions is seeking an experienced and strategically minded Manager to join its Strategic Provider Operations (SPOps) function.The role will own and advance the day to day execution of the vendor operating program for Tier 1 Technology providers while serving as a true strategic partner to the VMO Director and Gap Global Technology Solutions leadership. This role sits at the intersection of vendor governance, cost optimization, performance management, and cross functional influence requiring someone who can think proactively, communicate with clarity and precision, and translate complexity into structured, leadership ready output. The stakeholder landscape is broad, spanning executive sponsors, technology leaders, and a matrixed organization; the right candidate will be expected to operate credibly across all of it.This role reports to the Director, Vendor Management Office within Gap Global Technology SolutionsWhy This RoleThis is an opportunity to do vendor management work inside one of the most recognized retail technology organizations.You'll have visibility into enterprise wide technology function and direct partnership with senior technology and leadership across Gap Inc.'s portfolio of brands — Gap, Old Navy, Banana Republic, and Athleta.The work is varied and high impact. While the foundation is in place, Vendor Management continues to evolve, and the right candidate will have a genuine hand in defining what best in class vendor management looks like at Gap Global Technology Solutions.What you'll doVendor Governance & Lifecycle ManagementOwn the execution of the VMO's vendor lifecycle management program for Gap’s Tier 1 Technology partnersMaintain and advance vendor classification to ensure governance effort is calibrated appropriately to vendor risk and strategic valuePartner with Sourcing, Legal, and Finance to maintain clear accountability at every stage of the vendor lifecycleDrive data completeness and accuracy for all lifecycle tracked vendors; build and maintain reporting dashboards that provide a single source of truth for the portfolioVendor Performance ManagementManage end to end execution of the Vendor Business Review (VBR) program for the strategic vendor portfolioTrack and report on vendor performance trends across the portfolio; surface patterns, flag concerns, and ensure action plans are documented, owned, and followed to resolutionDevelop and maintain structured performance scorecards for strategic vendors in partnership with technology product, engineering, and operations leadersServe as a liaison between internal stakeholders and vendors when performance issues require escalation, bringing a structured, evidence based approach to conversationsCost Optimization & Portfolio IntelligenceSupport leadership in optimization opportunities across third party Technology vendor spendMaintain disposition tracking model ensuring cost reduction strategies progress through stage gate governance with clear owners and timelinesDevelop and maintain portfolio level reporting that gives technology leadership timely, accurate visibility into spend, renewal timing, risk exposure, and strategic alignmentContribute to renewal strategy reviews, savings identification initiatives, and cost reduction commitments tied to Gap Global Technology Solutions' broader budget objectivesOver time, take on greater ownership of commercial strategy for key renewals including vendor relationship management at a senior levelCross Functional Partnership & Stakeholder ManagementOperate as a structured and credible partner to Finance, Sourcing, Enterprise Architecture, and Technology teams driving coordinated decisions across a matrixed organizationPrepare leadership ready communication materials including weekly status updates, executive briefings, and governance review decks that distill complexity into clear, actionable insightBuild and maintain productive relationships with technology leaders and their teams, proactively surfacing SPOps value and ensuring the operating model is being followed consistentlyRepresent the SPOps in cross functional working sessions and governance forums; bring structured thinking and a clear point of view, and follow through on commitments with accountabilityStrategic Operations & Program ManagementOwn program management for Vendor Management initiatives end to end — from scoping and stakeholder alignment through execution, risk management, and outcome measurementDevelop and refine operating procedures, governance policies, and playbooks to reduce ambiguity and enable consistent, scalable executionProactively identify structural or process gaps and bring forward proposed solutions with a clear point of view on priority and impactContribute to the longer term strategy and operating model evolution bringing a point of view on where the function should go, not just how it runs todayStay current on best practices in vendor management, IT procurement governance, and spend management; bring external benchmarks and frameworks into the continuous improvement effortsWho you areThe right candidate for this role brings strategic instinct, communication discipline, and a genuine interest in building something that matters. We are looking for someone who embodies the following:Strategically orientedYou organize your effort around priorities and outcomes understand the 'why' behind your work and use it to make better decisions about where to invest your time.Proactive communicator.You flag risks early, surface insights proactively, and communicate with appropriate detail for the audience.Disciplined executorYou know when to move quickly and when to pause for alignment and you adjust course when direction evolves.Cross functional influencerYou build relationships through consistency and follow throughProblem solverYou can take an undefined space, identify what framework is needed, and build it in a way that scales. You bring rigor to ambiguity and don't require perfect information to move forward thoughtfully.Portfolio thinkerYou can zoom out to see the full vendor landscape while remaining disciplined on individual workstreamsContinuously growingYou're curious about the commercial, strategic, and organizational dimensions of vendor management and actively seek to expand your perspectiveRequired QualificationsBachelor's degree in Business, Technology, Supply Chain, Finance, or related field6–9 years of experience in vendor management, strategic sourcing, IT procurement, management consulting, or a related field — candidates with adjacent backgrounds who demonstrate the relevant skillset are strongly encouraged to applyDemonstrated experience managing multivendor portfolios and driving governance in a matrixed enterprise environmentProven ability to prepare and deliver executive level communications, briefings, and governance materials with minimal supervisionStrong program and project management capabilities with end to end ownership experience across complex, cross functional workstreamsExperience with vendor performance programs (QBRs, scorecards, SLA governance) and the ability to lead performance conversations with strategic vendorsHigh proficiency in data analysis, reporting, and dashboard development to support portfolio level decision makingDemonstrated ability to prioritize independently, manage competing demands, and escalate appropriately in a fast paced environmentProficiency with contract and vendor lifecycle concepts including renewal management, risk tiers, and commercial governancePreferred QualificationsExperience operating within or building a Vendor Management Office or Center of ExcellenceFamiliarity with IT spend categories including SaaS, cloud, contingent labor, managed services, and hardware/softwareHandson experience with ServiceNow (ITAM, Vendor Performance, or Contract Management modules), Smartsheet, or similar toolsKnowledge of vendor tiering frameworks and segmentation models (e.g., Gartner, Forrester best practice)Experience developing or refining governance policies, R&R matrices, or operating model documentationPrior experience in retail technology, omnichannel environments, or consumer goods industriesExposure to financial planning processes (P&L, Opex/Capex, budget cycles) in a technology organizationBenefits at Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.*For eligible employees