Membership & Customer Service Coordinator

Job Summary

Responsible for clerical duties in the membership department including filing, emailing, ordering supplies, etc. Accurate and timely processing of membership applications to include data entry, ballot process, membership notification and responding to applicants. Respond to phone calls from members and potential members. Primary phone coverage. Assists CEO with projects as needed and other duties as assigned.

Specific Responsibilities:

Customer Service Coordinator:

• Manage the development and production of products and services created for members.
• Manage the Association’s affinity programs.
• Assist in the content development of association product/service catalogs and other promotional efforts.
• Assist the CEO in developing new member programs and services.

Membership:

• Manage the membership application approval process.
• Reviews applications for determination of correct membership category
• Copy membership applications for membership committee ballot.
• Responsible for mailing approval letters and membership packets to new members
• Manage the prospect database in enough detail to support association activities.
• Publish bi-annual reports on membership status.
• Participate in developing and implementing campaigns for membership recruitment and retention.
• Prepare the annual membership renewal and dues collection.
• Assist with registration at events.
• Answer the main phone line and address or direct calls and voicemails, respond to or relay e-mails in shared mailboxes.
• Handle other duties as assigned.

Special Projects

•   Manage all tags, labels and service collar orders.
• Field calls daily regarding tags, labels, collars…etc.
• Proof all new/changed tag and label orders as they come in.
• Fulfill and ship all catalog orders.
• Process ChemTel subscriptions applications as needed.