Functional Medical Director, Operations & Performance

Job Description

Job Description

Responsibilities

The Functional Medical Director, Operations & Performance (FMD-OP) provides strategic medical leadership for enterprise clinical operations and directly oversees all Senior Center Medical Directors. This role is responsible for executing clinical care delivery across all states while managing clinical performance metrics, supporting PCP engagement, and driving operational readiness. The FMD-OP partners with the other Functional Medical Directors, National Medical Director, and Chief Medical Officer to execute strategy and drive performance.

Core Responsibilities

1. Clinical Operations & People Management

• Senior Center Medical Director leadership (recruitment, onboarding, performance management, coaching, retention, coverage)
  • Establish expectations and standards for market-level clinical leadership
  • Provide mentoring and professional development for SCMDs
  • Conduct performance reviews and address performance concerns
  • Arrange backfill coverage for SCMDs during leave/transitions
• Primary Care Provider engagement and development (engagement, satisfaction, practice standards, retention)
• Center/frontline support (visits, problem-solving, innovation sharing, Resource Management meetings)

2. Participant Experience & Service

• Drive:

• Net Promoter Score (NPS) on medical care
• Participant satisfaction with access and experience
• Complaint resolution and escalations
• Care experience metrics by market

3. Clinical Quality & Compliance Execution

• Accountable for field execution of quality and compliance standards:

• Quality composite/dashboard performance
• Documentation timeliness and completeness
• Care plan quality and adherence to standards
• Standard Operating Procedure (SOP) compliance

• How FMD-OP drives this:

• Ensures SCMDs understand and can teach standards
• Holds centers accountable through performance metrics and coaching
• Conducts coaching and performance improvement planning where needed
• Works with Standards FMD to operationalize and continuously improve clinical standards

4. Resource Management Performance & Financials

• Directly accountable for national performance on acute care and facility utilization rates

• Work with SCMDs to implement utilization management strategies
• Identify and escalate operational barriers

5. Growth & Market Development

• Promote well-functioning Health and Safety Determination (HSD) teams and enrollment performance
• New market launch support (clinical staffing, onboarding, local relationships)

6. Network Relationships – Established Partners

• Management of multi-market vendor relationships (with Network team support)
• Representation of medical interests in ongoing vendor partnerships
• Stability and performance of established relationships

Key Competencies

• Medical Expertise: Deep knowledge of geriatric and primary care medicine in the PACE context; expertise in chronic disease management, preventive health, and medication optimization
• Leadership: Strong ability to develop, coach, and inspire other leaders; demonstrated experience managing distributed teams across multiple locations
• Strategic Thinking: Ability to develop and communicate vision; translate strategic priorities into operational actions
• Stakeholder Management: Skilled at building relationships, navigating complex organizational dynamics, and partnering effectively across departments
• Financial Acumen: Understanding of health care economics, cost drivers in PACE, utilization management, and budget management
• Clinical Excellence: Commitment to evidence-based medicine, continuous quality improvement, and innovation
• Communication: Excellent written and verbal communication; ability to influence and persuade; skilled at presenting to diverse audiences
• Problem-Solving: Strong analytical skills and ability to resolve complex issues involving clinical, operational, and interpersonal dimensions

Required Qualifications

• MD or DO degree from accredited medical school
• Board Certification in a primary care specialty (Family Medicine, Internal Medicine, or Geriatric Medicine); Board Eligible candidates may be considered if certification exam completion is scheduled within 12 months
• Current, active medical license in at least one state where InnovAge operates
• DEA license with prescriptive authority
• Minimum 5 years of experience in clinical leadership, including at least 2 years in a director or above role
• Minimum 3 years of clinical experience in geriatric medicine or primary care for an older adult population (PACE, Medicare Advantage, skilled nursing, or similar setting)
• Demonstrated experience with electronic health record (EHR) systems and health care operations
• Must not appear on any federal preclusion lists (OIG, GSA)

Preferred Qualifications

• Training and/or board certification in Geriatric Medicine
• Previous experience in PACE, Medicare Advantage, or other integrated care models
• Experience leading clinical transformation and change management initiatives
• Familiarity with value-based payment models and quality metrics
• Experience working with interdisciplinary teams in geriatric settings
• Experience managing compliance and regulatory matters in health care settings
• Experience in physician leadership development and coaching
• Demonstrated experience with data analytics and performance dashboards

Work Environment and Travel

• Remote position with periodic on-site visits to PACE centers to understand operations and engage clinical teams
• Travel to InnovAge locations and external meetings expected 10-15% of the year
• Availability to participate in meetings with clinical teams, external partners, and internal stakeholders
• Ability to work autonomously and manage competing priorities