Head of Care Management Operations

Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.

We're data nerds who care about impact, honesty, and each other. We're building a scalable, AI‑enabled operating layer for the GTM org - automating the routine so the team can focus more heavily on high‑impact partnerships across the business.

RevOps is already trusted by GTM leadership – your job is to run the engine day‑to‑day, raise the bar on how the function shows up, and make sure that trust deepens as the business grows.

This role requires a minimum of three days in our Denver office per week, on average.

VP of RevOps: Drew sets the team’s strategy and vision. Systems & AI Platform: This is a dedicated team that builds the AI architecture and the platform. You and your team help deploy it throughout the GTM engine – adoption, workflow design, and implementation.

Execution across New Logo Ops, Existing Customer Ops, and Marketing Ops. The workflows, handoffs, and data flowing through the funnel. Friction spotted before it hits the pipeline.

You help shape that with the VP.

Tools in your own daily workflow, real workflows for the team, and a partnership with Systems & AI Platform to make it land in GTM. Other teams get clean data. What that is will shift with business needs. Right now, expect heavy involvement in pricing: inheriting the pricing process and structure, partnering with Drew and key stakeholders, and driving it forward.

Your team will consist of operations managers who are trusted partners to the business.

Leadership & Experience: 7+ years in RevOps, Sales Ops, or GTM Strategy with a proven, verifiable track record of recruiting, managing, and scaling high‑performing teams.

Deep expertise in revenue mechanics (demand gen, pipeline, ARR, churn, forecast hygiene). You demonstrate strategic agility, knowing exactly when to hold the line and when to pivot to support the business, all while bringing cross‑functional stakeholders along with you.

Operational Excellence & Tech Stack: High‑level fluency in CRM ecosystems, deal routing, and quoting workflows. You operate with a continuous improvement mindset, consistently leaving systems and structures more efficient than you found them.

Fully paid employee United Platinum PPO medical, dental, and vision coverage.

100 USD monthly telephone and/or internet allowance.Paid primary & secondary parental leave policies.

$275 USD one‑time work‑from‑home set‑up budget, and we’ll also send you a laptop, monitor, mouse, and keyboard.

Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!

If you’re interested in what life at Propeller is like, check out our employee‑owned Medium blog page!

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