Clinical Service Desktop Support
$30 - $34 per hourProsum
- # Clinical Service Desktop Support**Remote,CA90033**Employment Type:Contract To HireJob Number: 25921Remote Options:## Job Description**Clinical Service Desk Support** Pay Range: $30-34/hour The Clinical Service Desk will provide application support to the client with a primary focus on their electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users. Minimum Education: • High school or equivalent required. • Associate's degree in a related field preferred. Minimum Experience: • Minimum 2 years' experience in a service desk environment, with EMR experience. • Clinical experience required. • Must demonstrate exceptional customer service and communication skills, both verbal and written. • Strong troubleshooting skills and ability to work with minimum supervision. Accountabilities: • Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies. • Ensure customers receive prompt, accurate, and courteous service. • Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams. • Stay current with system information changes and updates. • Initiate communication with the Cerner technical support staff to research and resolve issues. • Support Cerner account creations, modifications, and active directory password resets. • Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures. • Other duties as assigned.
- J-18808-Ljbffr Prosum
Vacancy posted 2 days ago
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