Service Representative

Service Representative

Location Designation: Hybrid - 3 days per week

Role Overview:

The Service Representative supports the Institutional Life Client Care Team by managing policy transactions and servicing requests for in-force BOLI and COLI products. This role ensures accurate and timely processing while maintaining a high level of service for internal and external stakeholders.

Key responsibilities include processing policy changes, reconciling transaction activity, and phone support. The role also partners with cross-functional teams to resolve issues, ensure data accuracy, and contribute to process improvements that enhance efficiency and service quality.

What You'll Do:

• Process policy transactions, including premium payments, fund transfers, and contract changes.
• Reconcile daily transaction activity and ensure accuracy across systems.
• Prepare and provide policy value reporting to internal and external stakeholders.
• Evaluate premium capacity and funding to ensure compliance with contract and tax limits.
• Partner with internal teams to resolve discrepancies and support client requests.
• Maintain accurate policy records and ensure proper documentation.
• Support process improvements to enhance efficiency and service quality.

What You'll Bring:

• 1-3 years of experience in operations, financial services, or insurance.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and Microsoft Office tools.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and work independently.
• High attention to detail and accuracy.

Education & Licensing

• Bachelor's degree or 5+ years equivalent related experience preferred.
• Must obtain FINRA Series 6 license within 12 months of hire.
• Must complete LOMA courses 1 and 2 within 12 months of hire.

Pay Transparency

Salary Range: $50,000-$60,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.