Dealer/Diagnostic Support - Service Parts Analyst

Service Parts Analyst

The Service Parts Analyst plays a critical role in supporting vehicle launch readiness by managing the creation, maintenance, and release of service parts across multiple vehicle programs. This full-time onsite contract position ensures timely and accurate part setup using various internal systems and collaborates cross-functionally to resolve issues impacting service part availability and accuracy.

Key Responsibilities:

• Create, maintain, and release service parts to meet vehicle launch timing requirements.
• Manage high-volume part setups (8,00010,000 annually) and changes (2,0002,500 annually) based on Change Notices (CN).
• Utilize internal systems to ensure accurate part setup and tracking, including: TeamCenter SBOM / EBOM WebCN EMEA PDF Fiat Systems (CSPS, ePER) Internal Qlik Dashboards.
• Support various vehicle change categories: New: Entirely new vehicle family Platform Variant (P/V): Significant modifications to existing platforms Mid-Cycle Action (MCA): Styling updates with carryover structure Carry Over (C/O): Minor updates or improvements.
• Escalate issues promptly to FCA supervisors and participate in regular checkpoint reviews. Track progress using internal dashboards and communicate status updates effectively.

Basic Qualifications:

• High school diploma or GED
• 3+ years of experience in automotive service parts or as an automotive technician
• Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite
• Experience working in a team environment
• Problem solving skills

Preferred Qualifications:

• Bachelors degree
• Development of FCA/Stellantis service products
• Familiarity with: Bill of Materials Common service part practices and methodologies
• Good analytical, organization and communication skills
• Enhanced MS Excel knowledge

Darren provided an overview of the Service Parts Analyst role, emphasizing its critical function in supporting vehicle launch readiness. The position is responsible for managing the setup, release, and identification of service parts across multiple vehicle programs while working closely with engineering, suppliers, supply chain, and other internal stakeholders.

Key Responsibilities:

• Create, maintain, and release service parts to support vehicle launch timing requirements.
• Manage a high volume of part setups annually: Approximately 8,00010,000 new part setups per year. Approximately 2,0002,500 engineering change updates per year.
• Coordinate service parts release activities within the SBOM system.
• Support vehicle launch programs and ensure adherence to project timelines and KPIs.
• Manage service part updates related to: Platform variants and model variations. Mid-Cycle Actions (MCAs), including styling updates and product enhancements. Model year carryovers and related housekeeping activities.

Systems and Tools Used:

• Team Center SBOM and EBOM
• WebCN EMEA PDFs
• CSPS EPA (Fiat parts catalog)
• Qlik Sense dashboards
• Power BI dashboards

Team Collaboration:

• The Service Parts Analyst works cross-functionally with: Engineering teams Suppliers Supply Chain Various internal business partners

Important Clarification:

The Service Parts Analyst is responsible for service parts release activities within the SBOM system. The role does not perform parts catalog authoring/cataloging responsibilities.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."