Print Services Operations Analyst

Job Description Job ID#: 63886 Job Category: Deskside Technician II Position Type: Full Time Duration: Term Contract Remaining Positions: 1 Details: Mission: Ensure operational continuity of NA Print Services, acting as service liaison and operational analyst.Key Activities: - Act as primary interface with EUS Director and project related activities supporting print capabilities, large project initiatives, and print operational troubleshooting - Manage lifecycle of Print devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)- Escalate and follow-up on system/application issues (coverage, in-building connectivity) - Analyze print type usage usage, identify overages, propose optimization actions - Assist large-scale Printand facilities initiatives (deployment, recycling, migration) - Contribute to process improvement and cost savings initiatives - Ensure rapid reaction and autonomy in dealing with infrastructure or cloud service issues Required Competencies: - Excellent knowledge of Print technology, Print mechanics, contract lifecycle, and operational support of all print technology- Technical understanding of Print technology set up configuration (on prem / cloud print services) - Proficiency in ServiceNow or equivalent ITSM solutionsJob Requirements Details: Qualifications & Background: - Minimum AS +3 (e.g. Print, IT degree) - Strong understanding of the Print industry (operator processes, contract structures, mobile lifecycle management)- Good IT culture (ticketing tools, databases, data visualization)Deliverables:- Operational KPI tracking (response times, resolution, savings) - On-demand incident/escalation reports #LI-BH1 #LI-ONSITE Pay Range: Based on Experience