Customer Success Account Manager

Who is Prescryptive?

Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive's secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.

About this role

We are seeking a Customer Success Account Manager to support the operational management and execution of assigned employer accounts. This role partners closely with a senior Customer Success leader to ensure accurate delivery, strong client experience, and disciplined follow through across implementations, reporting, renewals, and ongoing account needs.

This position is execution focused. The Account Manager translates defined account strategies into coordinated action plans, manages day-to-day client requests, prepares reporting and business review materials, and ensures contract requirements are delivered with precision and timeliness. The successful candidate is organized, detail oriented, comfortable in a compliance sensitive environment, and capable of managing multiple moving pieces simultaneously.

For smaller or less complex accounts, this role may take the lead in client meetings and renewal preparation.

What you will do
Account Execution & Support

• Support the senior Customer Success lead in managing assigned employer accounts.
• Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses.
• Prepare materials for business reviews, renewal discussions, and performance guarantee reporting.
• Coordinate internal resources to execute defined account strategies.
• Track open items, action plans, and deliverables to ensure commitments are met.

Operational Delivery & Administration

• Coordinate implementations, eligibility updates, benefit configuration changes, and plan updates.
• Ensure accurate execution of contract requirements, reporting deliverables, and billing support.
• Monitor service levels and proactively identify risks or gaps in performance.
• Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately.
• Maintain accurate documentation and audit ready records in a HIPAA regulated environment.

Data & Reporting Support

• Compile and validate pharmacy claims reporting and performance metrics.
• Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders.
• Translate technical and operational data into clear client ready materials.
• Escalate complex clinical, financial, or specialty related questions to appropriate subject matter experts.

Cross Functional Coordination

• Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery.
• Ensure readiness for renewals and plan changes by coordinating timelines and internal dependencies.
• Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.

Required

• Bachelor's degree in business, healthcare, or related field, or equivalent experience.
• 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience.
• Experience supporting employer clients in an account management or implementation capacity.
• Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals.
• Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills with ability to translate technical information into clear client updates.
• Comfort working in a compliance sensitive, HIPAA regulated environment.
• Proficiency in Microsoft Office and CRM or project management systems.
• Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.

Preferred

• Experience supporting mid-market employer accounts.
• Experience in a transparent or pass through PBM model.
• Exposure to renewal preparation and performance guarantee tracking.

What we have to offer

• The opportunity to grow alongside an early-stage company shaking up a big, old-fashioned industry
• Flexible time off, including 12 paid holidays
• 401k match plus 100% employer paid medical, dental, and vision premiums
• Company contribution to Health Savings Account
• Stock options

Prescryptive is committed to fair pay practices. The projected annual salary for this position is $80k - $115k. When preparing an offer, we consider the candidates resume, experience, interview feedback, internal equity, and location.

Prescryptive is an Equal Opportunity Employer. Prescryptive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.