Acquisition Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Insurance Service Representative Customer Care & Relationship Specialist
Dorrit Emerich State Farm
6 N Main Street
Coopersburg, PA 18036

Help People. Build Relationships. Make a Difference.

Dorrit Emerich State Farm is seeking a friendly, customer-focused professional who is passionate about helping people and delivering exceptional service. This role is ideal for someone who enjoys building relationships, solving problems, and becoming a trusted resource for customers throughout their insurance journey.

As an Insurance Service Representative, you will play an important role in supporting existing customers, answering questions, assisting with policy changes, and helping ensure clients feel confident and protected. While there will be opportunities to educate customers about additional products and services that may benefit them, the primary focus of this role is providing outstanding customer care and strengthening long-term relationships.

What You'll Do

Provide exceptional service and support to existing and prospective customers

Assist customers with policy updates, billing questions, coverage inquiries, and account maintenance

Respond to customer concerns promptly and professionally while providing effective solutions

Conduct policy reviews to help customers better understand their coverage and protection options

Build strong customer relationships through proactive communication and follow-up

Educate customers on products and services that may help meet their changing needs

Maintain accurate documentation and customer records

Collaborate with team members to deliver a positive and seamless customer experience

Licensing Requirements

Active Pennsylvania Property & Casualty license required prior to Day 1 start

If not currently licensed, candidates must obtain their Property & Casualty license before starting

Full licensing support, study resources, and onboarding assistance are provided

What We're Looking For

Passion for helping people and delivering excellent customer service

Strong communication and relationship-building skills

Friendly, empathetic, and professional demeanor

Organized and detail-oriented with strong follow-through

Ability to identify customer needs and provide thoughtful recommendations

Comfortable working in a collaborative, team-oriented environment

Prior customer service, insurance, account management, or relationship management experience preferred

Pivot service conversations into in-book sales opportunities when appropriate.

Compensation & Opportunity

Competitive compensation package

Supportive and team-oriented work environment

Ongoing training and professional development

Long-term career growth opportunities

Opportunity to make a meaningful impact in your local community

Equal Opportunity Employer

Dorrit Emerich State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. We are committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.