Director, Operations

Director, Operations

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

The Operations Director will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Responsibilities

• Financial Oversight & Reporting: Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
• Scope & Staff Planning: Oversee hours reporting, pacing, and scope of work management. Monitor scope agreements to prevent scope creep and maintain focus on key deliverables. Assist with scope tracking, change orders, and understanding contractual arrangements.
• Project Management: Create and manage master project plans for large-scale initiatives and cross-functional teams. Track key project milestones, address challenges, and ensure timely execution of deliverables. Provide consistent status updates to internal and external stakeholders.
• Process Development & Management: Design new systems, processes, and tools for integrated work. Identify opportunities to streamline workflows and improve efficiency. Drive compliance and champion change management for new processes. Develop training materials to document and instill best practices. Conduct lessons learned and process improvement reviews for ongoing enhancement.
• Leadership & Collaboration: Act as the primary operational support contact for business leads. Build bridges across multiple agency teams, fostering collaboration in dynamic environments. Proactively identify and remove barriers to project success. Improve client and team interactions, enhancing collaborative dynamics. Establish and roll out best practices, systems, and tools for the organization.

Qualifications

• Minimum of 7+ years in operations or project management in a media agency setting with experience managing financials & scoping
• 3+ years people management experience
• 3+ years managing internal stakeholders + client relationships including procurement

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $97,375.00 - USD $139,965.00/Annually.