PRODUCTION SUPPORT TECHNICIAN

Production Support Technician

Quality Gold Inc - Fairfield, OH 45014

Overview

Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Manufacturing

Description

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY: The Production Support Technician supports manufacturing operations by maintaining production equipment, assisting in metal processing activities, performing quality testing, and ensuring work areas remain clean and organized. This position plays a critical role in supporting chain manufacturing, annealing operations, welding preparation, maintenance of metal purity testing equipment, and material handling activities while maintaining safety and quality standards.

ESSENTIAL FUNCTIONS:

• Change oil in chain machines, wire-drawing machines, and other manufacturing equipment as needed.
• Filter used oil to recover precious-metal scrap and to prepare the oil for disposal or reuse.
• Clean, inspect, and test ovens to ensure proper operation using brushes, temperature gauges, and other testing equipment.
• Fill, maintain, and clean degreasing equipment.
• Collect and properly handle spent solvents for recycling and disposal.
• Process, roll, and prepare metal samples for testing.
• Perform metal purity testing and document results.
• Maintain adequate inventory of IPA (isopropyl alcohol) bottles and production supplies.
• Assist with cleaning chain utilizing degreasing processes.
• Support chain annealing operations by loading, monitoring, and processing materials.
• Spool finished chain products for subsequent manufacturing operations.
• Prepare iron components for welding by cleaning with acetone and other approved materials.
• Draw iron wire to specifications for welding applications.
• Clean strip materials using acetone in preparation for welding.
• Maintain clean production areas through sweeping and housekeeping activities.
• Follow all quality, environmental and safety procedures.
• Regular attendance and compliance with the Company's handbook policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Mechanical aptitude and equipment maintenance skills.
• Attention to detail and quality standards.
• Ability to follow written and verbal instructions.
• Knowledge of safe chemical handling procedures.
• Ability to use testing and measuring equipment accurately.
• Problem-solving and troubleshooting skills.
• Strong organizational skills.
• Ability to work independently and collaboratively within a team environment.

PHYSICAL DEMANDS:

• Able to stand and walk for eight hours a day.
• Regularly use hands to handle tools, materials, and equipment.
• Frequently lift, carry, push, or pull up to 50 pounds.
• Occasional bending, stooping, kneeling, reaching, and climbing.
• Ability to distinguish colors and inspect small components.

WORK ENVIRONMENT:

• This position works inside the "secure area" of the building, which is a manufacturing and production environment.
• Frequent exposure to machinery, oils, solvents, cleaning agents, and production equipment.
• Exposure to moving mechanical parts and elevated temperatures from ovens and annealing equipment.
• Required use of appropriate personal protective equipment.

Individuals working in the "secure area" must follow the Company's Secure Area Dress Code and Security policies and procedures. All clothing must be free from metal, and no metal may be worn into the secure area of the building. Any metal inside or outside the body due to a medical condition must be visually inspected, or reasonable accommodations may be made.

POSITION TYPE AND EXPECTED HOURS OF WORK: Monday through Friday from 7:00 a.m. to 3:30 p.m. Saturday hours and overtime hours required as needed based on production demands.

TRAVEL: No travel required.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED.

PREFERRED EDUCATION AND EXPERIENCE:

• Previous manufacturing, production, machine operation, maintenance or industrial experience.
• Experience in metal manufacturing, jewelry production, wire drawing, welding preparation, annealing, or quality testing.
• Experience handling chemicals and solvents in a manufacturing environment.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person's age, disability, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status.

Quality Gold participates in the Department of Homeland Security and Social Security Administration's E-Verify program . E-Verify

OTHER DUTIES: This job description is not intended to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.