Utility Billing Program Specialist

Utility Billing Program Specialist

The City of Bothell is hiring a Utility Billing Program Specialist! Join our team and play a key role in delivering exceptional customer service, managing utility billing operations, and supporting our community through accurate and efficient account management. This is a full-time, limited-term position authorized through June 1, 2027.

Recruitment information:

• The first round of application will be reviewed: Tuesday, June 23, 2026
• Default schedule will be the following: 5/8's
• Note: This role will initially be onsite for up to the first six months, with the opportunity to transition to a hybrid schedule thereafter.

What will you do in this position?

• Provide exceptional customer service to city departments and the public by resolving accounting and utility billing inquiries and explaining policies, procedures, and regulations.
• Process utility payments from multiple channels, including online, phone, bank files, and in-person transactions, ensuring accurate and timely posting.
• Maintain utility billing records, research account discrepancies, and process customer account updates and change orders.
• Prepare and manage customer-related files, reports, and records, including senior discounts, rates, usage data, and other billing information.
• Perform data entry, data retrieval, and routine computer system operations to support billing and accounting functions.
• Respond to escrow closing requests and process final utility billings in compliance with state regulations.

A successful candidate in this position will:

• Communicate clearly, respectfully, and professionally across a variety of settings.
• Consistently deliver accurate, high-quality work with attention to detail.
• Actively support team goals through collaboration and mutual respect.
• Build and maintain collaborative relationships across departments and disciplines.
• Demonstrate honesty and transparency in all actions and communications.
• Uphold high standards of service in support of organizational and community goals.

About City of Bothell:

• The City is comprised of 13.6 square miles within both King and Snohomish Counties and is home to 51,760 people (2025). This figure is projected to grow to nearly 75,000 over the next 20 years in tandem with Bothell's increasingly vibrant downtown and life sciences employment cluster near the I-405 corridor.
• Learn more about the City's Organizational Values and the Bothell's City Council 2040 Vision and Strategic Priorities.
• Learn more about the City of Bothell's Public Works Department here!

We are committed to being a safe, equitable, and inclusive workplace and community.

The City of Bothell is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. The City of Bothell recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds. We celebrate the diversity in our workplace and community and believe it makes us stronger.

If you need a reasonable accommodation to support your participation in the recruitment and selection process, please send an email to View email address on click.appcast.io.

To learn more about the City of Bothell's commitment to Diversity, Equity, and Inclusion, visit the DEI at Bothell Webpage.

Why Bothell? Bothell offers a career-enriching opportunity to apply your skills and experience in a way that has a positive effect on the community. We encourage professional growth and for employees to "think outside the box". We value work-life balance and provide paid vacation and sick leave benefits.

We offer ample time off, including 11 paid holidays as well as 2 personal holidays. As an employee, you have access to a robust benefits package that includes medical, dental and vision for you and your family. We also offer life and disability insurance, state pension and deferred compensation for retirement. AFSCME employees with approved second-language proficiency will receive a 2% pay premium throughout their employment. Commute trip reduction, alternative work schedules, flexible work environment, and hybrid work options are available when appropriate. The City of Bothell creates an environment that supports wellness practices which enhance the quality of life for City employees and encourage and incentivize participation in an employee wellness program. As a result, the City is a recipient of the Association of Washington Cities WellCity Award.