GTM Data Operations Manager

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2. 25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Algolia is seeking a detail-oriented and proactive GTM Data Operations Manager to join our Revenue Operations team to ensure our customer and prospect data is trusted, governed, and operationally sound across the entire GTM ecosystem. The GTM Data Operations Manager owns the operational health, governance, and integrity of customer and prospect data across the company's go-to-market systems. The role is responsible for ensuring Leads, Contacts, Accounts, and related GTM data are accurate, enriched, synchronized, and governed to enable effective execution across Marketing, Sales, Customer Success, and Analytics. The role partners closely with GTM Systems, Marketing/Sales Operations, Analytics, Customer Success Operations, and Data / Systems Engineering to maintain reliable data foundations, support automation and AI native workflows, and continuously improve data quality across the revenue technology stack.. About You You're passionate about building high-quality data foundations that enable great business decisions, and you enjoy solving complex operational problems across systems and teams. You're organized, analytical, and detail-oriented, comfortable owning your area independently while collaborating across Marketing, Sales, Customer Success, Data / Systems Engineering, and Revenue Operations. You take pride in creating operational excellence behind the scenes, building reliable processes, documenting standards, and continuously improving the quality and integrity of GTM data. Above all, you understand that trusted data is the foundation for exceptional customer experiences, operational efficiency, analytics, AI, and business growth.

Key Responsibilities - Data Stewardship, Governance & Quality - Act as the operational steward for customer and prospect data (Leads, Contacts, and Accounts) across the GTM ecosystem, ensuring data is accurate, complete, consistent, and trusted. - Own operational governance for customer and prospect data across Salesforce, Marketo, Demandbase and related integrated GTM systems, including data quality standards, telemetry requirements, validation rules, field governance, and operational policies. - Execute recurring hygiene programs including deduplication, standardization, enrichment validation, and lifecycle management; partner with system owners to resolve data integrity issues. - Partner with business stakeholders to evaluate requests for new fields, objects, and data standards while maintaining integrity and consistency across the ecosystem. - Identify data quality risks, drive remediation efforts, and support the evolution of GTM data models as business needs change. - Data Enrichment & Identity Management: - Administer enrichment workflows across GTM platforms. - Monitor enrichment success rates and troubleshoot failures. - Maintain enrichment mappings and integrations. - Partner with GTM Technology on vendor implementations and improvements. - Data Operations: - Monitor critical integrations between Salesforce, Marketo, Demandbase and other GTM systems. - Investigate synchronization failures and scope / support implementation to minimize future failures. - Ensure customer and prospect data flows reliably across systems. - Support operational readiness for new fields, objects and integrations as well as deprecation of those no longer needed.