It Support Specialist

Job Title IT Support Specialist Job Description Provides frontline technical support across the organization, resolving hardware, software, and connectivity issues while delivering exceptional service to end users. This role plays a critical part in maintaining a secure, compliant, and highly productive technology environment. The position requires hands‑on experience with Microsoft Azure, Microsoft 365, Windows, macOS, and Linux environments, along with working knowledge of NIST SP 800‑171 controls to support ongoing compliance and security initiatives. Responsibilities Respond to, prioritize, and resolve Tier1 and Tier2 support tickets in a timely manner, escalating to Tier3 or vendor support when appropriate with clear documentation of actions and outcomes. Diagnose and troubleshoot software, hardware, network connectivity, and peripheral issues for end users across Windows, macOS, and Linux platforms. Image, configure, deploy, and manage desktops, laptops, and peripherals, ensuring devices are properly set up and maintained for end users. Maintain accurate hardware inventory records and coordinate repairs or replacements with vendors or internal stakeholders. Install, update, and troubleshoot business applications, including Microsoft365 suite components such as Outlook, Teams, SharePoint, OneDrive, and Exchange Online. Administer endpoint management tools such as Microsoft Intune, Endpoint Manager, and Group Policy to ensure devices meet defined security baselines. Provision and configure user accounts, devices, and access rights for new hires, ensuring a smooth onboarding experience. Execute off‑boarding procedures, including account deactivation, data preservation, and device retrieval, in alignment with security and compliance requirements. Administer Azure Active Directory (EntraID), including user accounts, groups, conditional access policies, and multi‑factor authentication (MFA) enrollment. Manage Microsoft365 licenses, mailboxes, distribution lists, shared mailboxes, Teams provisioning, and SharePoint/OneDrive permissions. Assist in implementing and maintaining controls aligned with NISTSP800‑171 to protect Controlled Unclassified Information (CUI). Support periodic access reviews, user activity audits, and endpoint compliance activities, including encryption, patching, logging, and Plan of Action and Milestones (POA&M) remediation tasks. Create and maintain knowledge base articles, runbooks, and IT standard operating procedures (SOPs) to support consistent and efficient IT operations. Document all support activities, troubleshooting steps, and resolutions in the IT service management (ITSM) system to ensure accurate records and trend analysis. Identify recurring issues and propose process improvements, automation opportunities, or training initiatives to reduce ticket volume and enhance the end‑user experience. Collaborate with other IT and security teams to support broader cybersecurity, compliance, and infrastructure initiatives. Essential Skills Minimum 2+ years of experience in an IT support, helpdesk, or systems administration role. Proficiency supporting Windows10/11, macOS, and Linux (such as Ubuntu or RHEL‑based distributions) in a corporate environment. Hands‑on experience with Microsoft Azure and EntraID, including user and access administration. Hands‑on experience with the Microsoft365 suite, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online. Familiarity with NISTSP800‑171 controls and general cybersecurity best practices. Experience with endpoint management platforms such as Microsoft Intune, SCCM, or similar tools for device configuration and compliance. Strong troubleshooting skills across hardware, software, networking, and authentication issues. Excellent written and verbal communication skills with a customer‑first mindset and the ability to explain technical concepts to non‑technical users. Ability to manage multiple priorities and work effectively in a fast‑paced, ticket‑driven environment. Demonstrated experience providing Tier1 and Tier2 technical support and escalating complex issues appropriately. Practical knowledge of Microsoft365 administration, including license management and collaboration tools. Awareness of cybersecurity principles related to CMMC, NIST, and broader compliance frameworks. Additional Skills & Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Industry certifications such as CompTIAA+, Network+, Security+, MicrosoftMS‑900, AZ‑900, MD‑102, or ITILFoundation. Experience supporting environments subject to CMMC or DFARS regulations. Familiarity with vulnerability management tools such as Tenable or Qualys. Experience working with security information and event management (SIEM) platforms. Experience with IT service management (ITSM) platforms such as ServiceNow or Jira Service Management. Scripting knowledge in PowerShell, Bash, or Python to automate routine tasks and improve operational efficiency. Exposure to cybersecurity initiatives and collaboration with security teams on compliance‑related projects. Ability to contribute to continuous improvement by documenting processes and refining support workflows. Work Environment The IT Support Specialist works in a fast‑paced, ticket‑driven environment that emphasizes responsiveness, accuracy, and a high level of customer service. The role involves daily use of technologies such as Microsoft Azure, EntraID, Microsoft365, Windows, macOS, Linux, Microsoft Intune, SCCM, endpoint management tools, and IT service management platforms. The position requires frequent interaction with end users, collaboration with other IT and security teams, and adherence to structured processes and documentation standards. Job Type & Location Contract to Hire position based out of Chatsworth, CA. Pay & Benefits The pay range for this position is $40.00 – $52.00 per hour. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline Position is anticipated to close on Jul20,2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Actalent