Order Management Specialist -- Print Manufacturing

Job Description

Job Description

Order Management Specialist — Print ManufacturingReady to be the hub that keeps customers, planners, and production in sync?

If you thrive on details, communication, and problem-solving, this role in our Minneapolis location is for you.

What you’ll love

• Schedule you can plan around: Monday–Friday, 8:00 a.m.–4:30 p.m.
• Robust benefits: medical, dental, vision, life, supplemental options, HSA, 401(k) with match, holidays, and PTO.
• Impact: be the essential connector for world-class brands across Healthcare, Consumer, and Technology markets.

About AWT

We’re a leading manufacturer of custom labels, flexible packaging, and precision converting solutions. Nearly 650 associates strong, we operate from Minneapolis, MN (HQ), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, and Winston-Salem and Garner, NC. Trusted by top brands, we deliver comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. Learn more at

Your day-to-day

• Be the primary point of contact linking customers with planning, sales, manufacturing, and scheduling.
• Validate each customer PO and specification against the quote; correct and communicate discrepancies for efficient, cost-effective manufacturing.
• Set and share ship dates; keep customers and sales informed on job status.
• Record every job change promptly; communicate pricing changes accurately.
• Open job orders with complete, accurate information for all departments.
• Oversee customer-owned inventory (materials and finished goods); coordinate with shipping so releases are handled quickly and accurately.
• Collaborate with production planning to ensure jobs are aligned to profitable and contractual criteria.
• Follow ISO SOPs as trained.
• Troubleshoot and resolve credit and quality issues.
• Capture customer complaints, provide documented feedback to Sales and Quality, and follow through with customers so they know action is being taken.
• Ask targeted questions to gather all inputs required for quotes, quality needs, and pricing; include that information in RFQs.
• Send quoted prices promptly; maintain a well-organized quote library and reference similar work to help estimating/job planning.
• Engage in continuous quality and process improvement efforts.

What you bring

• Strength in Customer Service and Business-to-Consumer (B2C) communication.
• Accuracy with documentation, specs, and pricing.
• Ability to coordinate across multiple teams while keeping customers informed.