Technical Support Specialist

Support Professional

Payrate: $33.00- $34.00/hr. Summary: We are seeking a dynamic support professional to join our team. This role focuses primarily on supporting employees, while collaborating closely with colleagues across. We're looking for someone with high learning agility who can ramp up rapidly, take ownership, and operate with pace while maintaining excellent customer service and ticket quality.

Responsibilities:

• Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process
• Support and administer endpoint management tooling:
• Windows: Autopilot/Intune build and deployment support
• macOS: Jamf Pro policies/profiles/app deployments and troubleshooting
• Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint
• Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)
• Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed
• Maintain high-quality ticket updates and documentation in ServiceNow
• Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work

What we're looking for (required):

• Strong experience supporting macOS / MacBooks in a managed enterprise environment
• Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting
• Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment
• Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)
• Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability
• Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)
• Comfortable working onsite in a busy office environment

Nice-to-have:

• Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)
• Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)
• Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)

Requirements:

• A strong communicator who values teamwork and customer service
• Independent, reliable, and accountable, with excellent attention to detail
• Highly organized and able to priorities effectively
• Process-oriented while still flexible and pragmatic in finding solutions
• Proactive in problem-solving, with a hands-on approach to technical challenges

Pay Transparency: The typical base pay for this role across the U.S. is: $33.00- $34.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.