Delivery Coordinator

Job Title

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Description

This role involves managing the shipment and tracking processes for packages dispatched from CareKinesis fulfillment centers to various destinations, including participant residences, assisted living facilities, and PACE organization facilities. Responsibilities encompass closely monitoring all shipments to ensure timely delivery through internal and external tracking tools and dashboards, coordinating with national courier Account Managers, and effectively addressing and resolving various delivery challenges such as weather-related issues and exceptions, with the ultimate aim of achieving a high on-time delivery rate. Supervision and guidance are provided by a manager or supervisor.

Schedule

Tuesday 10am - 6:30pm; Wednesday 10:30am-7pm; Thursday 10:30am - 7pm; Friday 11am - 7:30pm; Saturday 11:30am - 8pm

Responsibilities

• Monitors and tracks all shipments by FedEx, UPS and other couriers to provide timely updates to team members and leadership. Acts as a liaison between various national couriers and our organization.
• Ensures accuracy of shipments by monitoring delivery systems for appropriate destination address and delivery time. Addresses delivery exceptions while escalating any unresolved shipments or issues when necessary.
• Address and resolve shipment errors and challenges.
• Escalation of any unresolved shipments.
• Monitors weather patterns across the United States to proactively mitigate delivery delays and inform supervisor so that all fulfillment sites are notified.
• Act as a liaison between our national couriers and CareKinesis.
• Follows procedures in client contracts and purchase orders to prepare accurate invoices and credits.
• Prepares shipping reports by coordinating information between carriers and dashboards.
• Stays informed about shipment transit times and groups shipments for efficiency.
• Participates in reclamation duties including, but not limited to, the retrieval and restoration of shipping packages.
• Participate in company quality initiatives, identify opportunities for process improvements, and report potential quality assurance issues.
• Ensures compliance, efficiency, quality of operations, and information security in accordance with privacy, security, and company guidelines along with applicable regulations such as HIPAA.
• Acts as a liaison between our clients, their providers, and our pharmacy. Handles all shipping requests and other related requests to ensure clients have a positive experience.
• Acts as a primary liaison coordinating with various departments to ensure operational efficiency and delivery quality.
• Coordinates return requests from PACE clients.
• Collaborates with the inventory supervisor assisting in return packages and crediting orders by utilizing JIRA customer portal and Appfire.
• Stay updated on training and best practices relevant to the role.
• Embody AnewHealth's Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

Education: High School diploma or equivalent required. Consideration may be granted for experience in a related position or field.

Experience: Minimum of 3 years' experience in shipping preferred. Experience working in a Pharmacy or healthcare environment is preferred.

Skills & Abilities: Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives, successfully conveying and exchanging information in a positive manner. Ability to multi-task and handle multiple priorities without sacrificing quality. Detail oriented and organized. Proficient computer skills to navigate: proprietary and other pharmacy software; shipping, delivery, and order management platforms (i.e. FedEx, UPS, TForce, TOMS, etc); as well as Microsoft Office Suite (i.e. Excel and Sharepoint). Proficiencies include but are not limited to: Excel using quantitative analysis, charting, pivot tables, formulas/algorithms, and trend analysis.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

Benefits

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.