Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Alpine Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday with a rotating weekend and evening shift once a month.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team

Why choose Alpine Animal Clinic?

Alpine Animal Clinic in Helena, Montana, is dedicated to providing compassionate and comprehensive veterinary care for pets in a welcoming and state-of-the-art facility. Our experienced team is committed to delivering high-quality medical services tailored to each pet's individual needs, ensuring their health and well-being are prioritized. With a focus on client education and communication, we strive to empower pet owners to make informed decisions about their furry companions' care.