L2 IT Helpdesk Technician (On-site Position)

Job Description

Job Description

To Apply

In addition to completing the ZipRecruiter application process, it is MANDATORY that you also complete our short tech quiz.

Quick Tech Quiz :

Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly.

Salary is negotiable and based on confirmed, verified experience — including the ability to solve real-world technical issues during the interview process.

What We Are Looking For

We’re a growing yet established Managed Service Provider (MSP) based in Dallas for over 16 years, and we’re hiring a detail-driven IT Helpdesk Technician. If you thrive on solving real-world IT challenges and believe precision, accuracy, and thorough documentation are non-negotiable, we want to hear from you.

This is not an entry-level position. We’re looking for someone with recent, hands-on help desk experience who can step in and contribute immediately. You should be able to troubleshoot confidently and handle every task with complete accuracy — because attention to detail is mandatory in everything you do.

Only candidates who meet the listed Must-Have Skills and have recent, verifiable MSP experience will be considered. If you do not meet these requirements, please do not apply.

What You’ll Be Doing

• Supporting clients remotely and on-site across Microsoft 365, Windows Server, and networking environments
• Troubleshooting firewalls (SonicWall / WatchGuard), Hyper-V VMs, shared drives, and endpoint connectivity
• Performing network diagnostics: configuring IP settings, releasing/renewing IPs via command line, verifying connectivity, resolving name-resolution problems, and identifying “no internet” issues
• Configuring and troubleshooting VPN connections, detecting and resolving IP conflicts, and ensuring stable connectivity
• Managing and configuring Microsoft 365 and Entra ID (Azure AD) accounts, mailboxes, MFA, and security/compliance policies
• Administering Azure resources, including user provisioning, access control, and basic VM or network configuration
• Handling server tasks: GPO creation and troubleshooting, AD user/group management, and RDP setup
• Working within ConnectWise Manage and Asio for ticketing, project tracking, and documentation
• Delivering exceptional customer service with thorough documentation and verified technical accuracy

Every ticket, every configuration, every response must be precise, tested, and properly recorded. Attention to detail isn’t optional — it defines success here.

Must-Have Skills

• Recent MSP experience — currently working or having worked on a help desk within the past 12 months, with at least 1–2 years of hands-on experience supporting clients in managed environments.
• Proven experience administering Microsoft 365 environments — including mailbox setup, licensing, MFA, and security/compliance configuration.
• Strong Entra ID and Azure administration skills — user provisioning, group management, and access control.
• Practical Windows Server (2019–2025) and Hyper-V experience — managing users, GPOs, and virtual machines.
• Ability to configure and troubleshoot SonicWall or WatchGuard firewalls, VPNs, and secure remote access.
• Skilled in network diagnostics — IP configuration, DNS and DHCP troubleshooting, and resolving connectivity issues via command line tools.
• Proficient in Active Directory user/group administration and RDP configuration.
• Exceptional attention to detail with accurate, verified documentation and consistent process adherence.
• Clear and professional communication skills, both written and verbal.

What We Offer

• Salary aligned with verified, hands-on experience — proven during the interview process.
• Paid Microsoft certification exams and training (with pre-approval).
• Health insurance, PTO, and paid holidays available after meeting eligibility requirements.
• A small, collaborative team culture with structure, mentorship, and opportunities for technical growth.
• Fun but focused — no politics, just precision and progress.

Bonus Points

• Advanced firewall or networking experience — beyond basic configuration, including VLANs, site-to-site VPNs, and content filtering policies.
• Experience supporting multi-tenant Microsoft 365 environments and managing complex permissions or migrations.
• Automation or scripting familiarity (PowerShell, batch, or Python) to streamline recurring help desk tasks.
• Experience with cloud backups or security platforms such as Dropsuite, SentinelOne, Huntress, or similar MSP toolsets.

To Apply

In addition to completing the ZipRecruiter application process, it is MANDATORY that you also complete our short tech quiz.

Quick Tech Quiz:

Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly.

LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive IT solutions to small and mid-sized businesses nationwide. We succeed by combining top-tier technical support with strategic, customer-focused communication. Whether you are driving new business in sales or solving complex challenges as an engineer, our collaborative team offers hands-on experience, exposure to cutting-edge technologies, and an environment where driven professionals thrive.

Company Description

LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive IT solutions to small and mid-sized businesses nationwide. We succeed by combining top-tier technical support with strategic, customer-focused communication. Whether you are driving new business in sales or solving complex challenges as an engineer, our collaborative team offers hands-on experience, exposure to cutting-edge technologies, and an environment where driven professionals thrive.