Wholesale Customer Service Associate

Overview

The Wholesale Customer Service Associate, reporting to a Wholesale Customer Service Supervisor, supports Wolverine Worldwide's wholesale partnerships by communicating with customers, addressing their needs, and assisting in their business growth while upholding the company vision and values.

Responsibilities

• Efficiently manage order processing, including order entry, modifications, tracking, fulfillment and return authorizations to meet wholesale customer needs and expectations.
• Utilize sound judgment when making decisions to address customer needs and resolve issues, ensuring adherence to company policies and procedures.
• Resolve wholesale customer inquiries, complaints and issues in a timely and professional manner, ensuring a positive customer experience.
• Develop and maintain a thorough understanding of the Company’s products and services to effectively assist wholesale customers and provide accurate information.
• Build and maintain strong relationships with customers, brand partners, Vendor Compliance and Distribution Centers.
• Maintain and update Account and Brand profiles and procedures to ensure accurate and up to date information.
• Utilize reporting tools to analyze customer data, identify trends, and make recommendations for effectively managing orders and operations.
• Collaborate with team members and other departments to ensure a cohesive approach to customer service and problem-solving.
• Perform duties consistent with the company’s AAP/EEO goals and policies.
• Perform other duties as required/assigned by manager.

Qualifications

• High School Diploma or equivalent. Post secondary education may be preferred.
• 1-2 years’ experience in Customer Service principles and practices.
• Familiarity with order and warehouse processing systems, SAP knowledge a plus.
• Strong written and verbal communication skills to effectively interact with customers and team members.
• Strong problem-solving skills to address and resolve customer issues promptly.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite including Outlook and Teams.

Working Conditions

Remote work. Candidate would need a dedicated work from home space. The ideal candidate would be located in Indiana, Kentucky, Michigan or Ohio.

Salary

Salary Range: Minimum $13.60, Maximum $17.85 per hour.

Equal Opportunity

Wolverine Worldwide, Inc. is committed to creating a diverse organization. We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We value the differences in one another and strive to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.