Support Analyst

Title : PC Support Analyst


location: Philadelphia, PA onsite


Duration of project : Contract | 6+ Months


Required Skills & Experience: -Minimum two (2) to three (3)years of experience providing EUD support, Service Desk support or equivalent experience/knowledge. -Able to perform effectively in a team environment as well as with little direct supervision. -Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. -Ability to understand, analyze and resolve problems, while on the phone or on-site with user. -Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills. -Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking, and telecommunication hardware, etc. -Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing, and compliance; deployment and upgrading; features and functionality. -Organized with the ability to follow established processes and provide recommendations for improvements. -Working knowledge of the TCP/IP protocol suite. Preferred Skills & Experience: -Medical terminology helpful and previous medical EUD or Service Desk level 2 support background.

• Able to perform effectively in a team environment as well as with little direct supervision

• Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.

• Ability to understand, analyze and resolve problems, while on the phone or on-site with user.

• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking, and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing, and compliance; deployment and upgrading; features and functionality.

• Organized with the ability to follow established processes and provide recommendations for improvements.

• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills

• Working knowledge of the TCP/IP protocol suite.

• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred

• 1. Project deployment experience (REQUIRED)
• Deploying of PC's, printer (IT Equipment)
• Car ( REQUIRED - contractor will need to travel to offsite locations- position is 100% onsite)
  
  3. Hospital experience
  
  4. A+ certification
  
  5. 3-5 Years' experience
  
  6. Printer support
  
  7. Additional asked but not needed
  
  o Military background plus
  
  o Played organized sports

Required Education: -High school degree. Preferred Education: -Some college. OR -Technical school diploma or equivalent. Required Certifications & Licensure: -A+ Certification. Preferred Certifications & Licensure: -ACSP. -MCP. -MCSA. -ITIL Foundations. -CCNA. -Lexmark & Lenovo Self Maintainer.


Required Education: -High school degree.


Preferred Education: -Some college. OR -Technical school diploma or equivalent.


Preferred Certifications:

• A+ Certification - CompTIA - - Preferred

• Network+ Certification - CompTIA - - Preferred

• Security+ Certification - CompTIA - - Preferred