Customer Service Representative - 2nd shift

Schedule 2nd shift Monday-Friday, 3 p.m. - 11 p.m. Overview The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems, offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public. Responsibilities Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment Check in all carriers for appointments and ensure quality and accuracy of process Accurate input and verification of merchandise receipts on a timely basis Maintain current customer contracts accurately and in a confidential manner Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner Generating and retention of all required reporting for the customer and Saddle Creek Processing customer orders on a timely and accurate basis according to customer request. Communicates with the customer verbally and in writing with a professional and positive attitude. Qualifications Education/Experience Associate’s degree preferred High School Diploma or GED required Must have at least six (6) months of experience in a customer service role. Experience with working with a warehouse management system (WMS) is preferred. Knowledge, Skills and Abilities Strong communication both verbally and in writing, especially through e‑mail and over the phone Strong interpersonal skills Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Benefits Weekly pay with skill pay and shift differentials Benefits package including medical, dental, vision and medical reimbursement Medical employee-only premium less than $10/week with wellness discounts HSA with annual employer contribution Weekly 401(k) match Vacation immediately upon hire 8 holidays per calendar year Personal time after 90 days EAP and identity theft protection Tuition reimbursement Company paid life insurance and short term disability EEO Statement Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Reasonable Accommodation Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to View email address on click.appcast.io and let us know your contact information and the nature of your request. #J-18808-Ljbffr