Site Service Specialist

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

You'll serve as the primary liaison between our client and all contracted site service providers. This critical role combines strategic oversight with hands-on management to ensure exceptional service delivery across all facility operations. You'll manage third-party vendors, ensure compliance with contracts and safety protocols, and drive operational excellence through continuous performance monitoring and improvement. Your work directly impacts the quality, safety, and efficiency of our client's facility operations, making you an essential partner in delivering JLL's commitment to world-class facility management.

What your day-to-day will look like:

• Manage, coach, and review performance of contracted facilities service providers to consistently deliver excellent service levels across all site operations

• Develop scopes of work, solicit and evaluate bids, and make award recommendations for facilities projects and site services functions

• Oversee outsourced site services including café operations, pest control, custodial services, uniform vendors, landscaping/snow removal, life safety systems, and other critical site services

• Ensure contract compliance through regular supplier audits and inspections, process purchase orders and invoicing, and maintain strict cost control measures

• Coordinate comprehensive vendor administration including on-boarding, contract management, sourcing quotations, tracking insurance certificates, and ensuring appropriate site permissions and safe work permit processes

• Document performance metrics and deliverables in site CMMS or other data collection systems, and respond promptly to audit requests from sponsors or Authority Having Jurisdiction (AHJ) entities

• Maintain training records for contractors and JLL colleagues, and support special projects, site emergencies, or other needs outside regular business hours as required

Required Qualifications:

• 3 years of experience managing multiple third-party vendors and service contracts in a facilities management environment

• Proven ability to develop scopes of work, evaluate bids, and manage procurement processes

• Driver´s license

• Strong knowledge of contract compliance, purchase order systems, invoicing processes, and budget management

• Experience with CMMS (Computerized Maintenance Management Systems) or similar facility management software platforms

• Understanding of safety protocols, safe work permit processes, and regulatory compliance requirements (OSHA, AHJ standards)

• Excellent vendor relationship management skills with ability to hold contractors accountable for performance standards

• Strong organizational skills with ability to manage documentation, audits, inspections, and reporting requirements

Preferred Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field

• Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or equivalent credentials

• Experience in corporate, pharmaceutical, or mission-critical facility environments

• Knowledge of life safety systems, building codes, and environmental compliance standards

• Proficiency with Microsoft Office Suite and experience with multiple CMMS platforms

• Background in supplier performance metrics, KPI development, and continuous improvement initiatives

Location: Mattawan, MI

Work Shift: M-F, 7am-3:30pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Show email . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.