Customer Service Representative

Job Description

Job Description

Help people get to the care they need.

In this role, you'll be the friendly, reliable voice behind a medical transportation program. You'll screen, authorize, and coordinate rides for eligible Medicaid clients. You'll work closely with program staff to solve complex transportation needs, so clients can get to their appointments on time.

• Answer phone and fax inquiries from Medicaid clients and community agencies about transportation services and resources
• Confirm client eligibility, authorize services, and choose the right transportation option based on mobility needs and program guidelines
• Schedule rides with the most appropriate, cost-effective provider
• Accurately document requests, eligibility, and authorizations in the program database
• Resolve routine inquiries and partner with program staff on complex requests, vendor assignments, policy exceptions, and client concerns
• Work with clients, caregivers, providers, and colleagues in a professional, respectful way
• Meet call center performance expectations with reliable attendance and punctuality
• Complete administrative tasks and special projects as assigned

• College coursework, or one year of call center or customer service experience, or an equivalent combination of education and experience

• Previous call center experience
• Knowledge of community resources for older adults, individuals with disabilities, and low-income populations
• Strong verbal and written communication skills
• Basic computer skills, including email, word processing, spreadsheets, and database systems
• Strong attention to detail and organization
• Ability to gather information, assess needs, and use sound judgment
• Ability to follow program policies while adapting to each client's needs
• Comfort working a full eight-hour shift on the phone and computer in a fast-paced call center
• Bilingual in Spanish preferred

• Meaningful work that directly helps vulnerable community members get to medical care
• Supportive, collaborative team
• A chance to grow your customer service and healthcare-adjacent experience

#westpriority26

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

This is a Contract to Hire position based out of Vancouver, WA.

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Vancouver, WA.

This position is anticipated to close on Oct 27, 2026.

This is a fully onsite position in Vancouver,WA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.