ServiceNow Developer

ServiceNow Developer

As a ServiceNow Developer, you will play a critical role in configuring, developing, and maintaining our ServiceNow implementation to meet digital transformation goals. You will collaborate with both external and internal stakeholders to understand their needs, propose solutions, and deliver value through enhanced ServiceNow functionalities. Primary Responsibilities:

• Configure and implement ITSM, OMT, TSM, and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Dashboards, and tool integrations (e.g., Elastic, Netcool).
• Support application upgrades, business process flows, and ticket/order management capabilities in ServiceNow.
• Develop and customize ServiceNow applications and integrate with other platforms.
• Troubleshoot and resolve issues while adhering to best practices.
• Collaborate with cross-functional teams and apply UI/UX requirements to ServiceNow development.
• Support data migration, CMDB integration, and documentation best practices.

Requirements:

Location: Fort Meade, MD | 100% onsite | Full time

Basic Qualifications:

US Citizenship and DoD Secret clearance required. Active IAT Level II certification (e.g., Security+). 4-8 years of professional experience or 2-6 years with a related Master's degree. At least 2 years of ServiceNow development experience and upgrade knowledge. Strong customer service, communication, and multitasking abilities. Ability to work independently in a fast-paced environment.

Preferred Qualifications:

ServiceNow Certified Application Developer. Familiarity with Agile development and ITIL. Experience with JIRA, Git, Confluence, and AWS. Background in DevOps/DevSecOps, CI/CD, and test automation.

Core Benefits:

Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment

Individual or company-wide performance and recognition awards (Quarterly Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER monthly reimbursements are submitted.

Special Benefits: Performance bonus – Project-based Yearly bonus – Company based