Front Office Concierge

Job Description

Job Description

Description:

 

Are You the Friendly Face We’re Looking For?

Do you enjoy helping people, staying busy, and making someone’s day a little easier? Collins Vision is looking for an experienced Medical Front Office Concierge to join our Naples team!

Our front office is more than a check-in desk—it is the first impression of our practice and an important part of the patient experience. We are looking for someone who brings a positive attitude, strong work ethic, attention to detail, and the ability to remain calm and professional in a fast-paced medical setting.

If you enjoy working with patients, supporting your teammates, and being part of a growing organization where hard work is recognized, we would love to meet you!

**This position REQUIRES candidates to be willing and able to travel to all our office locations in Naples, Fort Myers and Punta Gorda**

What You’ll Do

In this role, you will help create a welcoming, organized, and efficient experience for our patients by:

• Greeting and checking in patients in a friendly and professional manner
• Monitoring the reception area and keeping patients informed as needed
• Reviewing patient information and ensuring required forms and signatures are complete
• Entering and updating patient demographic and insurance information
• Verifying insurance coverage, benefits, referrals, and authorizations
• Answering incoming calls and providing accurate practice information
• Scheduling appointments, follow-up visits, diagnostic testing, and transfers of care
• Collecting patient payments and explaining financial responsibility
• Reviewing fee sheets for accuracy and entering charges
• Documenting and following up on missed appointments
• Supporting the front office team and assisting with other responsibilities as needed

Requirements:

 

What We’re Looking For

• High school diploma or equivalent
• At least one year of medical office experience (required)
• At least one year of customer service experience
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Ability to manage multiple responsibilities and changing priorities
• Confidence working in a busy, fast-paced environment
• A compassionate and professional approach to patient care
• A dependable team player who is ready to contribute

Why Collins Vision?

You will join a growing ophthalmology practice that values motivated, compassionate, and forward-thinking team members. We work hard, support one another, and still know how to have fun along the way.Eligible team members may enjoy:

• Competitive compensation and opportunities for career advancement
• Employer-contributed health insurance with multiple plan options
• Access to supplemental disability and life insurance
• A 401(k) retirement savings program with employer matching
• Paid time off that increases with tenure
• Employer-paid training and continuing education opportunities
• Employee discounts on services and products, including LASIK, cosmetic procedures, sunglasses, and eyeglasses
• Regular team-building activities and events

Ready to Join Us?

If you have medical front office experience and want to bring your skills, energy, and personality to a team that values both excellent patient care and a positive workplace culture, apply today!

Collins Vision is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process.

This posting provides a general overview of the position and is not intended to include every duty or responsibility. Responsibilities may be modified based on the needs of the practice.