Inside Sales/Marketing Specialist

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Company parties
• Paid time off

About Us:
FASTSIGNS of Syracuse is a locally owned sign and visual solutons company that helps businesses bring their ideas to life. Were proud of our strong, family-oriented culture and the role we play in supporting our local community. From storefront signs to vehicle graphics and event materials, the work we do is visible, hands-on, and something our team takes real pride in.

The Role:
Were looking for a detail-oriented, customer-focused Inside Sales / Customer Service Representative to join our team. This role is a key part of our day-to-day operations and goes beyond a typical desk job. Youll be working directly with customers in person, over the phone, and occasionally on-site.

This is a great fit for someone who enjoys variety. No two days are exactly the sameone hour you might be quoting a large vehicle graphics project, and the next youre helping a local nonprofit prepare for an upcoming event.

Youll also serve as the face of our center, guiding customers through our products and helping them find the right solutions to bring their ideas to life.

One of the most rewarding parts of this role is seeing a project go from an idea to a finished product. Youll help customers bring their vision to lifeand then get to see it out in the real world.

If youre someone who enjoys working with people, thrives in a creative environment, and takes pride in delivering high-quality work, wed love to hear from you.

Key Responsibilities

• Serve as the first point of contact for walk-in, phone, and email inquiries
• Consult with customers to understand their needs and recommend soluons
• Prepare accurate quotes and detailed work orders (attention to detail is essential)
• Manage multiple projects and keep timelines on track
• Coordinate with design, production, and outside sales teams
• Provide support to sales and project management teams
• Maintain and update customer information in CRM and POS systems
• Follow up with customers and build long-term relationships
• Conduct occasional site visits for surveys and consultations

The Perfect Fit

• Strong attention to detail and organizational skills
• A people-oriented mindset with excellent communication skills
• Ability to multitask in a fast-paced, visually driven environment
• Comfortable using CRM systems and cloud-based tools (Google Workspace, POS systems, etc.)
• An interest in creative, hands-on work
• Associates degree in business or a related field preferred
• Willingness to learn and grow within the industry

What We Offer:

• Competitive pay
• Company-sponsored health insurance plans
• Optional dental, vision, and supplemental benefits
• Generous PTO package plus paid holidays
• Retirement plan with company match
• Comprehensive training, both formal and on-the-job
• A supportive, family-oriented team culture offering opportunities for growth and continued learning
• A role that goes beyond the deskyoull see the impact of your work in the community every day