Billing Representative II

Experience Required

2 - 20 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$17.20 - $22.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Job Description

Billing Representative II - Monday to Friday, 7:00AM - 4:30PM Eastern

As a Billing Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.

Pay range: $17.20-$22/hr

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities:

Make out-bound calls to clients, Quest labs, and other internal customers with information to help escalate billing issues for a timely resolution

Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence,de-escalate/defuse customers as needed)

Manage internal customer service mailbox requests within 5-7 business days

Research and resolve correspondence from paper, fax, email, or phone call

Work all correspondence batches in date order following the timeline for completion

Use effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxes

Perform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system.

Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, and local Quest standard business units and Quest non-standard business units on behalf of clients with billing issues

Work directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clients

Thorough navigation of both Quest Billing System and the Billing Web is needed to handle requests

Ensure accurate follow-up is being handled outside the team

Follow Quest guidelines and SOP's

Qualifications:

Required Work experience:

2 or more years related customer service excellence experience in healthcare-related field.

Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards

Knowledge of billing/finance and eligibility processes, practices, and concepts

Skills:

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Education

High School Diploma or Equivalent High School Diploma (Required)

62558

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

or any other legally protected status.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Place of Work

On-site

Requisition ID

62558

Job Type

Full Time