Product Owner (Consumer Payments)

The Product Owner for Consumer Payments supports the strategy, development, and day-to-day delivery of digital payment experiences across the bank's consumer payment ecosystem ( Zelle®, bill pay, internal/external transfers, ACH, and domestic wires ). This role bridges the gap between Product Managers, Technology, Operations, and cross-functional teams. REQUIRES: Agile Execution: Proven ability to write detailed user stories defining functionality, business/payment rules, exception flows, and customer experience considerations. Sprint Management: Active participation in sprint planning and reviews to ensure payment features are fully refined and ready for development. Tactical Decision-Making: Ability to make day-to-day choices regarding payment priorities, feature trade-offs, and defect resolutions. Documentation: Experience maintaining process flows, banking business rules, payment scenarios, and release notes. Stakeholder Management: Skill in communicating updates, risks, and changes across Product, Operations, Servicing, and Technology departments. Core Agile Tools: Strong, hands-on experience using Jira (backlog/sprints) and Confluence (documentation/collaboration). Technical Payment Knowledge: Working knowledge of ACH and/or wire transfer processes (initiation, processing, settlement, exception flows, returns, and controls). Risk & Regulatory Compliance: Understanding of payment controls, operational risk, fraud prevention, and regulatory frameworks including NACHA, OFAC , approvals, and banking audit requirements. Core Responsibilities & Daily Execution Backlog Ownership: Create, prioritize, and maintain the product backlog specifically for consumer payment rails ( Zelle®, bill pay, internal/external transfers, ACH, and wires ). Requirements Definition: Write clear user stories defining functionality, backend payment rules, exception flows, and customer experience considerations. Sprint Facilitation: Participate in sprint planning and reviews to ensure payment features are refined, well-understood, and ready for development. Tactical Decision-Making: Make day-to-day choices regarding priorities, feature trade-offs, and defect resolutions to prevent development bottlenecks. Documentation & Mapping: Maintain exhaustive product documentation, including process flows, business rules, payment scenarios, and release notes across all payment types. Cross-Functional Collaboration Team Alignment: Partner cross-functionally with UX, Development, IT, Fraud, Compliance, Servicing, and Marketing to ensure updates meet both business goals and customer safety expectations. Stakeholder Communication: Serve as the central point of contact to broadcast progress, updates, risks, and changes across Product, Operations, Servicing, and Technology divisions. #J-18808-Ljbffr