Concierge

Job Description

Job Description

At the award-winning Hilton Rochester Mayo Clinic Area, we pride ourselves on delivering an unparalleled level of personalized service and sophistication. In Concierge, you will be the face of our prestigious Executive Level experience, ensuring our most discerning guests feel welcomed, valued, and at home. This role combines the warmth of hospitality with the attentiveness of a private host, crafting memorable moments at every interaction.

Duties and Responsibilities

• Act as host/hostess for guests on the Executive Level floors, providing attentive, world-class service.
• Deliver a personalized, gracious experience that leaves guests feeling appreciated and cared for.
• Inspect and maintain Executive Level dining and lounge areas for cleanliness, elegance, and proper setup.
• Engage with guests to ensure satisfaction with food, beverages, and overall experience; resolve any concerns promptly and professionally.
• Share information about hotel amenities, local attractions, and Executive Level specialties.
• Prepare and serve hot, cold, and mixed beverages, maintaining quality and presentation standards.
• Coordinate with kitchen staff to ensure buffet items are well-stocked and displayed attractively.
• Plate and serve guest meals upon request with precision and attention to detail.
• Maintain a clean and orderly kitchen and lounge environment for subsequent shifts.
• Assist with dinner reservations, transportation, theater tickets, and other concierge services.
• Make pre-arrival calls to VIP guests to personalize their upcoming stay.
• Order and arrange amenities and floral touches for VIP suite arrivals.
• Inspect VIP rooms and suites to ensure flawless presentation after guest arrival.
• Receive VIP guests curbside, escort them to their suites, and provide an orientation to the space.
• Handle VIP guest check-ins and check-outs seamlessly in the Executive Lounge.
• Assist guests with future reservations and special requests during their stay.

Qualifications

• Proven background in customer service or hospitality, with a strong focus on luxury guest experiences.
• Professional demeanor and polished appearance in line with a five-star environment.
• Excellent communication skills and fluency in English.
• Strong ability to anticipate and fulfill guest needs proactively.
• Team-oriented, with a collaborative and flexible approach.
• Respectful of guest confidentiality and discretion always.
• Ability to work independently and adapt to varying schedules, including evenings, weekends, and holidays.

At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience unreasonable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide unreasonable hospitality to our guests. 

• Team Collaboration :  Promote teamwork and open communication to solve problems, innovate together and have fun.
• Human Sustainability & Responsibility :  Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity :  While performing professionally, e mbrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency :  Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach :  Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth :   Encourage continuous learning and provide opportunities for professional development.