Customer Service Rep - Shower Dept

Shower Customer Service Representative

As a Shower Customer Service Representative, you will serve as the main point of contact for our customers, ensuring their questions, concerns, and needs regarding shower products. You will be responsible for delivering a high level of customer satisfaction by providing clear, accurate, and helpful information. Additionally, you will handle order entry by entering quotes and orders in a timely and accurate manner, ensuring that all customer transactions are processed smoothly and without error.

Duties/Responsibilities

• Customer Support:
  • Assist customer inquiries regarding shower products, warranties, and troubleshooting.
  • Provide accurate product recommendations and guidance, helping customers make informed decisions based on their needs.
• Order Entry:
  • Accurately enter customer orders and quotes into the system, ensuring that all product details, pricing, and shipping information are correct.
  • Process orders in a timely manner to ensure smooth and efficient transactions, avoiding errors that could lead to delays or customer dissatisfaction.
• Customer Relations:
  • Build and maintain positive relationships with customers, always ensuring professional and friendly interaction.
• Issue Resolution:
  • Proactively address any problems related to defective products, delivery delays, or discrepancies with orders.
• Product Knowledge:
  • Continuously stay informed about the latest products, services, and promotions to provide customers with accurate, up-to-date information.
  • Assist customers with troubleshooting product-related concerns and guide them through product features.

Required Skills/Abilities

• Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer interactions.
• Customer-Centric Approach: Demonstrated ability to prioritize customer needs, empathize with their concerns, and provide solutions.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks and deadlines efficiently.
• Problem-Solving Skills: Proven track record of identifying issues, analyzing information, and implementing effective solutions.
• Team Player: Ability to collaborate with colleagues across departments to achieve common goals.
• Technical Proficiency: Comfortable using computer systems, CRM software, and other tools to manage customer interactions and data.

Education and Experience

• High school diploma or equivalent required.
• Previous experience in customer service, particularly in retail, home improvement, or the glass industry, is preferred.
• Experience in order entry or using order management systems is a plus.
• Installation with shower door systems is preferred.
• Prior experience in the installation, handling, or maintenance of glass or window products is highly desirable.
• Familiarity with industry standards and safety protocols related to glass installation is a plus.
• Strong problem-solving skills and the ability to communicate complex information clearly are essential.
• Experience in a technical support position, helping customers or internal teams with troubleshooting, product guidance, and issue resolution.

Physical Requirements

• Prolonged standing, walking, squatting, and bending.
• Occasional lifting of up to [35] lbs.
• Prolonged sitting at a desk while utilizing a computer.
• Frequent reaching, gripping, and handling of objects.