Technical Account Manager

IPQS is looking for a Technical Account Manager to be the single technical point of contact for our top customers.

As a Technical Account Manager (TAM), you will serve as the trusted technical advisor and primary point of contact for our largest, high-value enterprise accounts. This critical role sits at the intersection of deep technical engineering, industry-specific risk expertise, and strategic account management.

You will ensure the seamless operation, health, and optimization of our anti-fraud API solutions within your assigned accounts. Your mission is to bridge the gap between our clients’ complex engineering teams and support activities, internal product roadmap, driving technical retention and long-term customer success.

Responsibilities

• Technical API & Product Support
• Technical Troubleshooting: Diagnose, reproduce, and resolve complex technical issues related to API integrations, payloads, latencies, and authentication.
• Architecture Review: Partner with client engineering teams to review their technical infrastructure and optimize how they consume our anti-fraud data.
• Product Alignment: Act as a critical feedback loop between enterprise clients and internal Product/Engineering teams to influence the anti-fraud roadmap.
• Anti-Fraud & Domain Expertise
• Data & Risk Analysis: Analyze fraud patterns, false positive rates, and transaction data to help clients fine-tune their risk thresholds and rules engines.
• Industry Advisory: Stay ahead of emerging global fraud vectors, identity theft tactics, and financial risk trends to proactively advise clients on best practices.
• Strategic Account Management
• Relationship Ownership: Build deep, lasting relationships with technical stakeholders, developers, and executive decision-makers (CTOs, CISOs, Heads of Fraud).
• Operational Health: Conduct regular Technical Business Reviews (TBRs) to report on API performance SLA adherence, system health, and value delivery.
• Retention & Growth: Partner with Commercial Account Executives to identify expansion opportunities, mitigate churn risks, and ensure smooth contract renewals.

Requirements

• Technical Requirements
• API Expertise: Strong proficiency working with and debugging RESTful APIs, gRPC, JSON, and webhooks.
• Tools & Logs: Hands-on experience with log analysis and monitoring tools (e.g., Splunk, Datadog, Kibana, Postman).
• Coding Literacy: Ability to read and understand code snippets in languages like Python, Java, JavaScript, or Go to assist client developers.
• Domain & Professional Experience
• Experience: 5+ years of experience in a highly technical, customer-facing role (TAM, Solutions Engineer, or Technical Support Engineer) managing Enterprise/Tier-1 accounts.
• Industry Knowledge: Proven experience in the anti-fraud, identity verification (IDV), risk management, or payments space.
• Communication: Exceptional ability to translate complex technical anomalies into simple business impacts for executive-level audiences.

Additional Considerations

• Experience with fraud scoring, device intelligence, IP, email, and phone intelligence, as well as, transaction risk, identity verification, or behavioral analytics.
• Experience working with fraud teams at merchants, fintechs, marketplaces, financial institutions, affiliate businesses, or other high-risk digital businesses.
• Experience with REST APIs, JSON, webhooks, SDKs, data integrations, and common cloud architectures.
• Experience managing both pre-sales and post-sales technical functions.
• Experience building an implementation or professional-services function from the ground up.
• Experience with proof-of-concept design and technical validation.
• Familiarity with Salesforce and other CRM/revenue systems.
• Experience working at a data-as-a-service, SaaS, cybersecurity, fraud prevention, or API-first technology company.

Pay and Benefits

• Salary Range: $90K - $120K salary.
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!