IT Cloud Service Engineer Service Platform

Job Title

This role provides the vision, strategy, functionality, and technology solutions for creating and maintaining distributed platforms for both public and private cloud infrastructure-based solutions. This entails the design and use of flexible platforms that deliver features, functionality, and services compatible with industry-leading providers while allowing legacy systems to interact safely when required. This position requires the necessary skills to provide technology research, evaluation, development, and delivery in support of infrastructure deployment solution lifecycles.

This position collaborates with the Information Technology teams to lead the organization toward the deployment of technologies that may include PaaS, SaaS, hosted, and on-premises solutions – which will allow for flexible, secure, on-demand cloud-like functionality and services while endeavoring to provide resiliency and achieve cost reduction, while maintaining a highly secure and flexible environment.

Essential Responsibilities/Accountabilities

Level I:

• Acts as a high level escalation tier for operational support in assigned technical areas.
• Conducts proof-of-concept testing in a lab environment.
• Creates infrastructure design documents to outline production deployments.
• Creates, updates, and maintains supporting documentation for technology standards.
• Deploys new technology to production environment.
• Designs infrastructure solutions to support business requirements.
• Ensures assigned technologies are in alignment with the business.
• Researches and implements hybrid cloud technology.
• Supports high-level strategy for enterprise server environment.
• Works directly with business stakeholders to gather IT infrastructure requirements.
• Works with technology vendors and technical SMEs to produce corporate standards with regards to assigned technology areas
• Integrates multiple systems and/or technologies.
• Acts as a team player with a high level of interpersonal skills.
• Regular reliable attendance is expected and required.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Executes good judgment and demonstrates personal accountability.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Performs other functions as assigned by management.

Level II (In addition to Level I responsibilities):

• Acts as a primary engineer for assigned technology areas.
• Maintains a highly performant and optimized infrastructure environment.
• Significant contributor to budget and expenditures for assigned technology areas.
• Significant contributor to enterprise strategy in the assigned technology area.
• Assists in the RFI/RFP Process.

Level III (In addition to Level II responsibilities):

• Assists with mentoring of lower-level engineers.
• Establishes business justifications for purchases made within assigned technology areas.
• Focuses on automation for job-related tasks.
• Performs system analysis and capacity planning of computing assets.
• Acts as primary SME for assigned technology areas.
• Significant contributor to automation workflows.
• Stays current with leading hybrid cloud technology for assigned technical areas.

Level IV (In addition to level III responsibilities):

• Acts as trusted advisor to the management team.
• Emphasizes technology cost optimization when designing new solutions.
• Serves as internal mentor for peers.
• Leads business critical projects efforts for IT infrastructure.
• Leads internal strategic efforts and collaborates with peers.

Minimum Qualifications

NOTE: This description includes multiple levels of classification. The levels of classifications are differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making and, in some cases, becoming a resource to others. New hires will be placed in the level for which they are most qualified based on their experience, credentials, and skills.

Level I:

• In lieu of degree, seven (7) cumulative years related work experience required. Associates degree in Computer Science, Information Technology, or related field with four (4) years of related experience required. Bachelor's degree preferred.
• Awareness of security, compliance, and audit policies/procedures.
• Experience with research, design, and implementation in assigned technologies.
• Infrastructure operations and infrastructure project delivery experience essential.
• Scripting and automation experience.
• Strong communication skills.
• Understanding of cloud computing infrastructure and concepts.
• Knowledge of cloud and/or on-prem integration (i.e.: ability to integrate disparate systems).
• Demonstrates intermediate knowledge of a minimum of three (3) concepts and/or tools listed below:
• VMware, Nutanix, or similar virtualization platform administration
• Windows and/or Linux/Unix server administration
• Azure
• AWS
• GCP
• Terraform (or related IaC tool)
• Ansible (or related configuration management technology)
• Nutanix (or similar hyperconverged technology)
• Vmware ESXi (or similar virtualization technology)
• Linux
• Windows Server
• YAML (or similar markup)
• JSON
• REST API
• GitHub (or related Git repository)
• Azure DevOps
• CI/CD

Level II (in addition to Level I qualifications):

• Intermediate knowledge of a minimum of four (4) concepts and/or tools listed above.
• Intermediate Infrastructure operations and infrastructure project delivery experience.
• Demonstrates strong technical documentation ability.
• Experience with IT computing resource management and optimization.
• High degree of business maturity and demonstrated confidentiality; executes good judgment.
• Strong scripting and automation experience.
• Intermediate knowledge of Disaster Recovery.
• Intermediate knowledge of security, compliance, and audit policies/procedures.

Level III (in addition to Level II qualifications):

• Advanced knowledge of a minimum of four (4) concepts and/or tools listed above.
• Advanced understanding of Disaster Recovery procedures related to IT infrastructure.
• Ability to provide internal mentorship within team.
• Professional certification in job-related technology.
• Strategic vision in alignment with business objectives.

Level IV (in addition to Level III qualifications):

• Advanced knowledge of a minimum of five (5) concepts and/or tools listed above.
• Demonstrated competence in team leadership/technical leadership, facilitation, and project leadership.
• Extensive knowledge of hybrid cloud environment.
• Proven ability to act as a mentor for peers.

Physical Requirements

Ability to complete work in a traditional office environment under fluorescent lighting.

Ability to orally communicate.

Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.

Must be able to travel across the enterprise.

Ability to work in a home office for continuous periods of time for business continuity.

Ability to provide on-call rotation support.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Level I Min 79,068 Max 142,322

Level II Min 87,766 Max 157,978

Level III Min 98,297 Max 176,935

Level IV Min 110,093 Max 198,168

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget