ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst
Location: Columbus, OH (Onsite 5 days/week)
Security/Citizenship: US Citizen or Green Card Holder required
Employment Type: Long-term Contract
Pay Rate: $65/hr on W2

Role Overview: We are looking for a ServiceNow Business Analyst to join our delivery team in Columbus. In this role, you will be responsible for bridging the gap between complex public sector business needs and technical ServiceNow solutions. You will work closely with stakeholders to elicit requirements, document process flows, and ensure that the platform delivers measurable value to the organization.
The ideal candidate has a deep understanding of ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.
Key Responsibilities:

• Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).
• Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards.
• Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment. Manage and prioritize the product backlog in collaboration with the Engagement Lead.
• Stakeholder Management: Manage expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions.
• UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the creation of test scripts, coordination of testing windows with client participants, and management of defect reporting.
• Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates.
• Compliance Alignment: Ensure all documented requirements and process designs respect the security constraints of a FedRAMP environment.

Required Qualifications:

• Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.
• Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development.
• Public Sector Context: Experience working with state, local, or federal government entities is highly preferred.
• Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners.
• Citizenship: Must be a US Citizen or Green Card holder.
• Onsite Commitment: Must be able to work onsite 5 days a week in Columbus, OH.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundations
• PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)

About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.