Product Support Specialist
Virtual Vocations Inc
To provide exceptional support for cloud-based applications, the full-time Product Support Specialist will develop deep product knowledge, troubleshoot user issues, and manage requests through a ticketing system while working remotely. Key Responsibilities Develop deep product and business knowledge to become a Subject Matter Expert across cloud-based applications Troubleshoot product and application issues, identifying root causes and providing timely resolutions Create and maintain clear product guides, FAQs, and troubleshooting documentation to enhance user support Required Qualifications 2-5 years of experience in Product Support, Application Support, or similar roles for cloud-based business applications Hands-on experience with ticketing, help desk, CRM, or knowledge management platforms Comfortable using AI tools to research, summarize, and manage support tasks efficiently Strong analytical and troubleshooting skills with a user-focused approach to problem-solving Ability to create clear and structured product documentation and knowledge-base content
Vacancy posted 4 days ago
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