RV Service Technician

Job Description

Job Description

The ideal candidate has at least 1-2 years of experience in RV repair and diagnostics. You must be self-motivated and passionate about fixing mechanical, plumbing, electrical, and maintenance problems and possess strong attention to detail. Experience in a similar work environment, preferred.

RESPONSIBILITIES:

• Expertly diagnoses issues based on experience, analysis, and testing after discussing with clients and examining RV to determine nature of problem
• Presents job cost estimates and parts replacement needs/suggestions
• Troubleshoots pneumatic, hydraulic, electromechanical, and electronic problems and
• performs necessary adjustment, repair, or overhaul
• Completes repairs to water and sewage plumbing, propane gas lines, and electrical wiring
• as needed
• Removes damaged exterior panels and repairs and replaces structural frame pieces
• Attends all meetings, trainings, and educational classes, as required
• Helps educate/train new staff members
• Performs other duties, as assigned

QUALIFICATIONS:

• Either be RVTI certified or be willing to work towards RVTI Certification
• Minimum 1-2 years of RV repair experience
• Must have advanced diagnostic and repair skills
• Strong attention to detail
• Well-versed in all maintenance and repairs
• Must have own tools appropriate to skill level
• Excellent interpersonal skills and customer service-oriented
• Professional References

Qualifications Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Submit your request parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Physical Requirements/ Surroundings

• spend time indoors in air-conditioned and un-air-conditioned areas.
• spend time outdoors in the weather & elements
• Job requires all movements including, but not limited to; sitting, standing, bending, pushing, and pulling for extended periods of time.
• Job requires lifting over 50lbs.