Customer Support Specialist (agent)

CustomerHD has offices in Raleigh, Belize, South Africa and the Philippines. We’re redefining what a BPO or call center can be. Yes, we provide email, phone, and chat support—but what makes us different is how we invest in our people. We create an environment where you can grow personally and professionally, solve problems creatively, and have some fun along the way. At CustomerHD, your growth matters. Here, you’ll find more than a job—you’ll find opportunities to learn, make an impact, and be part of a team recognized as one of the Best Places to Work. Work from home privileges Gym and showers in office Health benefits available Complimentary meal on your first day Employee of the month, quarter, and year awards with bonuses Company swag provided Vacation & Sick leave benefits Volunteer opportunities Casual dress code Voted Best Places to Work in the Triangle Paid on time, EVERY TIME! Full hourly rate paid training Daily training cash bonus for the first week Taxi Services provided for the first week & during off-hours Complimentary meal on your first day Foosball tables and games in office Casual dress code Recognition program offering Employee of the month, quarter, and year awards with bonuses Vacation & sick leave benefits Company swag provided Position: Customer Support Specialist (agent) Location: 160 Newtown Barracks Road, 2nd Church Street, Belize City, Belize Job Id: 727 # of Openings: 1 Working Location: In Office Office Location: Belize City: #2 Church Street Training Hours: 8:00 AM – 5:30 PM Start Date: June 3rd, 2026 Channels: Phones, Emails, Chats Hours of Operation: Monday – Sunday, 7:00 AM – 7:00 PM About The Job: We are on the lookout for an enthusiastic Concierge Agent to join our growing team. In this role, you’ll deliver exceptional experiences to our customers over the phone, email, live chat, and social media support. You will kill our customers with kindness and knock their socks off every day with stellar service. You are passionate about helping others, self‑motivated, highly organized, detail‑oriented, collaborative, professional, and a strong problem solver. What you'll do: Answer phone, email, and live chat customer inquiries Provide clear, accurate, empathetic human responses; go the extra mile to engage and build relationships with customers Actively listen to identify issues, problem‑solve on your feet; handle customer complaints, provide appropriate solutions and alternatives Submit Customer Care (Tier 2 Customer Support) requests in a timely, accurate, detailed manner Master our order management system in order to efficiently and effectively manage customer relationships Maintain a broad knowledge of Southtree, Legacybox, and Kodak Digitizing products Strategize ways to improve our service, streamline our process and better serve our customers Channel recurring customer inquiries to your supervisor so we can root solve Availability on weekends Able to work flexible shift (7:00 AM – 7:00 PM) Performing other tasks as assigned Who you are: Proficient computer and technical skills Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily Passionate about engaging and delighting the consumer A “no task is too small” attitude and a positive, spirited outlook Training & Development Bonus and Incentive opportunities #J-18808-Ljbffr CustomerHD