Director of Operations

Hanover, MD, USA | Operations | 80000-120000 per year Pay based on qualifications and experience | Full Time

| 401k, Paid time off, paid holidays; Medical, Dental and Vision insurance with employer contribution

About the Role

Are you a strategic leader with a proven record in high-level operations management? As our Director of Operations, you will play a pivotal role in shaping AquaSafe's continued success. This senior management position offers strong growth potential and the opportunity to lead multiple layers of management-including Division Managers, Supervisors, Pool Managers, and Facility Staff-while driving sales growth, optimizing operations, and fostering a high-performing team culture.

Key Responsibilities

• Enforce and uphold strict safety protocols across all operations.

• Ensure compliance with AquaSafe policies and health authority standards.

• Oversee staff training on pool safety, chemical handling, and risk management.

Operational Leadership

• Develop and implement strategic business plans to maximize profitability.

• Optimize budgets for efficiency and cost-effectiveness.

• Determine staffing needs and collaborate with HR on recruitment and training.

• Lead, mentor, and hold accountable Division Managers and Service Managers.

Client & Staff Management

• Build and maintain strong client relationships to drive satisfaction and retention.

• Monitor market trends and identify new business opportunities.

• Coach, evaluate, and develop staff to maximize performance and engagement.

Brand & Growth Initiatives

• Represent AquaSafe with professionalism, authority, and enthusiasm.

• Develop initiatives to enhance brand reputation and community engagement.

• Foster a culture of teamwork, accountability, and continuous improvement.

What We're Looking For

• Minimum of three years of proven experience in senior management within a mid-size company.

• Direct experience managing three or more layers of staff (Division Managers → Supervisors → Pool Managers → Facility Staff).

• A natural leader with an authoritative presence who inspires trust, commands respect, and drives accountability.

• Strong experience in both sales and operations management.

• Demonstrated ability to develop and execute strategic plans while maintaining day-to-day operational excellence.

• Experience managing multi-location operations is a plus.

• Strong financial, problem-solving, and decision-making skills.

Why Join AquaSafe?

• Industry Leader – Join a company known for consistent, high-quality service.

• Growth Opportunities – Clear advancement paths and professional development support.

• Supportive Team Culture – Work with a passionate, experienced, and dedicated leadership team.

• Make an Impact – Play a critical role in ensuring safe and high-quality aquatic environments for our clients and communities.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other protected class or characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.