Operations Manager

Operations ManagerPay: $25.50 - $27.50 per hourCompany DescriptionFounded in 1967 by S. Truett Cathy, Chick-fil-A is the largest, family-owned quick-service chicken restaurant chain in the U.S., famous for its original chicken sandwich and signature hospitality. Renowned for quality food (closed Sundays) and exceptional service, it operates over 3,000 locations focused on community, freshness, and, "My Pleasure" service.Your Role at Chick-fil-A:The Operations Manager (OM) is responsible for leading operational excellence by developing people, executing systems, and ensuring the Restaurant consistently delivers exceptional food, service, and hospitality. This role serves as a frontline operational leader, responsible for running shifts, coaching Team Members and Shift Leaders, analyzing operational performance, and ensuring the Restaurant’s systems operate effectively. Success in this role is measured not by what the Operations Manager personally accomplishes, but by how effectively the team performs under their leadership.Your Impact and Responsibilities:Leadership & Team DevelopmentCoaches and develops Team Members and Shift Leaders through real-time feedback, observation, and follow-upModels and reinforces Chick-fil-A culture, hospitality standards, and professionalismIntervenes quickly when behaviors or performance deviate from Restaurant standardsHelps train and onboard new Team Members through structured training and position certificationBuilds a culture of accountability, recognition, and continuous improvementIdentifies high-potential Team Members and supports their development toward leadership rolesSupports the Restaurant Leadership Team in building a strong leadership pipelineOperational LeadershipLeads and oversees shift execution to ensure food safety, service speed, accuracy, and hospitality standards are consistently met, Serves as Manager on Duty (MOD), making real-time decisions to support guest experience and operational flowDeploys and redeploys Team Members throughout shifts based on business demandIdentifies operational bottlenecks and takes corrective action to maintain performanceEnsures all operational checklists, logs, and systems are completed accurately and consistentlyMaintains a clean, safe, and well-organized Restaurant environmentEnsures the Restaurant is always guest-readyOperational Analysis & Problem SolvingAnalyzes operational performance, identifying trends related to service times, guest experience, labor, and productivityUses data and observation to identify root causes of operational issuesDevelops and implements action plans to improve Restaurant performanceEnsures operational systems and procedures are followed consistently across all shiftsRecognizes breakdowns in systems and works with Restaurant Leadership to improve processesLabor & Scheduling ManagementAssists with creating and managing Team Member schedules to support business needs and labor targetsAdjusts staffing levels in real time based on sales volume and operational demandsEnsures the Restaurant is staffed appropriately during peak periodsMonitors labor performance and productivity throughout shiftsSupports leaders in balancing labor efficiency with guest experience and team wellbeingEssential Functions:The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waistMove quickly, and stay on your feet throughout the shiftTake orders accurately, process payments efficiently, and communicate clearlyWork safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flourMaintain a clean, safe Restaurant while following all food safety and company proceduresOccasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)Required Qualifications:Must be 18 years of age or olderHigh school diploma or equivalent required3+ years of management experience, preferably in QSR or Fast Casual restaurant or in retailPossess a valid, state-issued driver's licenseServeSafe Certified or ability to obtain ServeSafe Certification within first 90 daysMust complete all required Chick-fil-A Nanuet company training programsAble to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and trainingDetail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and energetic with strong analytical, written and verbal communication skillsAble to recognize and analyze problems, set goals, create and convert plans into action to solve problemsKnowledge and skills in staffing, scheduling, people and cost managementProficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quicklyProfessional fluency in both English and Spanish (speaking, reading, and writing) is highly preferred, with the ability to assist Spanish-speaking customers and staff seamlesslyAbility to commute to Nanuet, NYPreferred Skills:Demonstrated ability to lead and influence others in a fast-paced environmentStrong critical thinking and decision-making abilityAbility to analyze operational performance and identify opportunities for improvementStrong organizational and planning skillsAbility to manage multiple priorities in a dynamic environmentExperience with labor scheduling or workforce planning preferredAdditional InformationStarting from $25.50 - $27.50/hr annually plus performance based incentiveBenefits offered for all Full-time Operations Managers:Weekly Pay!Medical, Dental, Vision & Pharmacy BenefitsCompany-provided Life and Disability insurance401(k) With Employer MatchTuition Reimbursement & ScholarshipsEducation DiscountsCompetitive pay + monthly performance incentivePaid Time Off & Sick timeClosed on SundaysAll your information will be kept confidential according to EEO guidelines.Job Type: Full-timePay: $25.50 - $27.50 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountPaid time offVision insuranceAbility to Commute:Nanuet, NY 10954 (Required)Ability to Relocate:Nanuet, NY 10954: Relocate before starting work (Required)Work Location: In person #J-18808-Ljbffr