Senior Manager, Solution Management

Role Description

CVS Health is seeking a strategic, execution-focused leader to provide cross-functional delivery support and risk management expertise for a high-impact transformation initiative aimed at eliminating financial leakage across the PBM landscape. This role supports the Connected PBM Ecosystem — a multi-workstream program integrating people, process, and technology to optimize enterprise value. This is truly a unique role offering exposure to each aspect of the PBM.

• Support the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as the voice of the supporting cross-functional business and DDAT team.
• Support the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations.
• Serve as a secondary business voice in shaping requirements, prioritizing features, and driving delivery timelines.
• Foster collaboration among business, technology, product, and process engineering teams.
• Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business.
• Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle.
• Support the creation of processes and performance metrics to ensure the workstream delivers on its intended value.
• Develop and maintain documentation, governance, and change management plans to support sustainable adoption.
• Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs.
• Own ongoing stakeholder engagement, issue resolution, budget management, and performance monitoring.
• Clear bias for action to iterate and deliver value while aligning to the north star vision.
• Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models.
• Enable data-led decision making by leveraging existing data, creating new metrics where necessary, and ensuring we activate the data to inform and serve our customers and business.

Qualifications

• 7+ years of experience in PBM, healthcare, or financial services.
• 5+ years of experience with CVS Health systems, PBM financial structures, and enterprise data platforms.

Requirements

• Demonstrated experience supporting enterprise-scale transformation programs or business architecture initiatives in a matrixed environment.
• Strong analytical skills with the ability to synthesize complexity into actionable insights.
• Excellent communication, executive presence, and stakeholder engagement abilities.
• Experience working in Agile or hybrid delivery environments.

Education

• Bachelor’s degree required; may consider comparable work experience.

Pay Range

The typical pay range for this role is: $75,400.00 - $165,954.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.