General Manager

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\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations& Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profitand revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fixsystems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstate open-mindedness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

Qualifications

Candidate Profile & Leadership Attributes

The General Manager of Andaz Scottsdale Resort & Bungalows is a highly visible, creative and socially intuitive luxury lifestyle leader who understands that exceptional performance and an exceptional sense of place go hand in hand. This leader will bring the Andaz brand to life through thoughtful, unscripted hospitality, distinctive experiences and a genuine connection to the culture, creativity and community of Scottsdale and the Sonoran Desert.

The ideal candidate combines strong operational and commercial leadership with social intelligence, creativity and exceptional taste. They are as comfortable engaging guests, local tastemakers, artists and community partners as they are leading a business review, developing talent or partnering with ownership. They understand what is culturally relevant, have an instinct for what feels authentic rather than manufactured, and know how to translate that sensibility into experiences that create conversation, loyalty and commercial success.

• Current General Manager with 2+ years of experience within an upper-upscale, luxury, or lifestyle hotel/resort environment, with demonstrated readiness to lead a distinctive luxury lifestyle resort required.
• Proven success leading complex hotel or resort operations, building strong cultures, and delivering exceptional financial performance while creating guest experiences that feel personal, immersive, and true to the destination.
• A socially intelligent, highly visible leader with exceptional taste and cultural awareness—bringing strong instincts across design, food & beverage, wellness, art, music, programming, and the details that define a compelling lifestyle experience.
• Creative and entrepreneurial, with a track record of turning ideas, local partnerships, and programming into memorable experiences that build relevance, guest loyalty and commercial opportunity.
• Strong Food & Beverage leadership experience preferred, with an appreciation for wellness and success creating dynamic culinary, beverage, and social experiences that resonate with both resort guests and the local community.
• Strong commercial and financial acumen combined with authentic relationship-building and talent leadership—balancing operational discipline with the creativity, individuality, and sense of discovery that define Andaz.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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